Krystal Grand Los Cabos - All Inclusive

We loved our stay, everything was perfect.

The food was two out of five, the rooms are old and noisy, the property was not clean for a resort. It was two out of five we will not be back to this resort ever.

We were VERY impressed overall! Yes, the property can use some upgrading/maintenance with small things (ie. tiles in the pool), but overall it was great! The staff here is SO friendly -- probably the most friendly and helpful than any other all inclusive we have stayed at. The food was great, but make sure you upgrade to the Altitue Club. You'll have access to the best restaurant and roof top bar (which is a must for sunset and late night). I would highly recommend staying here and will stay here again.

To say we were nervous to stay here with all the poor reviews was an understatement. We went in with low expectations and were pleasantly surprised. Room was super clean, beds comfy, and pillows ok. Balcony had no patio furnishings. Our room had a table so could bring chairs out but would have been nice to have. Looks like no one but altitude had patio furniture. Pools nice, clean and warm. The chairs are not comfortable, would be good to replace with more cushion. We always took the same spot at the family pool & Same Great waiter, Ulises. It was my friends birthday & he brought her a little cake and entertainment played happy birthday without even asking! He truly went above and beyond & made our trip Amazing!! Had cold coffee at coffee bar. Nice little cafe with pastries, sandwiches and ice cream. We did go to the adult pool when they had foam pool party. People on that side seemed to be having a good time. I would say I was pretty disappointed in entertainment -they never asked to engage in games during the day nor was any part of the entertainment bilingual. Food was always good and Hot! We always ate lunch at the pool. Fish tacos with extra sauce was the best. Mango Tango with tajin & Paloma were our favorite drinks. Overall it was a good trip. Would I go again,no just because I like nightly shows and entertainment. But if you want to relax with good food/drinks/beautiful view-this place is definitely for you!

Staff was very friendly. Hotel has beautiful views and a nice pool

La atención del personal excelente, muy rico todo

We liked the beach view, the staff was awesome. We were concerned with all the flies around the Buffet.

Well...3rd time at the Krystal and everything was wonderful as usual! (We arrived during a hurricane and the staff, even though working with a skeleton crew, were very professional and kind)...The restaurants all had wonderful food and the service was exceptional! Some staff members who made my vacation even more special...Leombardo (waiter extraordinaire), Hilda (housekeeper), Yolanda (waitress), Luis (front desk), Luis (bellman), Hector (waiter), Eduardo (bellman), Rosalba (hostess), Robert (concierge) and of course my favorite Concierge...Gabriel!!!! Thank all of you for another fabulous vacation!!!!

Room was clean however there’s an active mole infestation

It didn't meet my expectations. The property needs a lot of maintenance. The pictures are absolutely outdated. The rooms smell musty given I was changed from one room to another room. Both had the same smell. Due to the weather, the dining took place in same spot for a couple days. Bar would be closed. The only beautiful part of this hotel was the pool area. However, your staff should be given medals as it's thanks to their amazing service and willingness to quickly assist that made this place hide the negatives and kept me to stay for the week. Had it not been for them, I would have left the following day. You have an incredible team and one can't only focus on the negatives as they do deserve recognition especially during Mondays earthquake incident for which I was present with my son.