Best Western Plus Northwest Inn & Suites

I di not like the shower and bathroom

For the price it was pretty good. Gas station right next to it was super convenient. Nice few nights, the lady at the front desk was rly nice too.

Location

Night manager was rude

Location from events for short drives.

Area of town small exercise room.

We arrived we could not check in power went out and the internet was out they said we would have to wait until it was back up they then said we can take you to your room but can’t give you a key we will let you in and out by the time he said that an alert for my card went off saying I been charged by then so my thought ooh internet back up I go back down try to check in they said it’s still down I been charge but have no room key I said we are going to go grab food and we will be back they said ok we were gone about an hour came back they gave me 1 room key said internet still down I can do paperwork at breakfast so we said okay went to the room got ready for bed pull cover back on the need there is mold on the Balch spring cover I looked around the room Found more mold open outlet and dirty curtains ect by that time we drove 300 miles we are tired and hungry and sleepy I told them about asked them could that refund me they said no because I booked through a 3rd party! It’s unacceptable I want a full refund!

Clean facilities, friendly staff,decent breakfast. Hotel is close to numerous restaurants and stores. Located near major highways with easy access.

Could not check in early without paying extra $50...smelled like someone had been smoking in room...non-smoking hotel!