Best Western Plus Northwest Inn & Suites

The breakfast

It was great

The place was very quiet and quaint. Staff was very kind and helpful. Breakfast was offered every morning. However, there weren't that many different options, but the food was filling. The omelettes and sausages were very delicious! Laundry is not complimentary, you have to pay $2 (in quarters) each for the washer and the dryer. There are only one of each on the property, but they were rarely used, so no issues finding a time to use them. The pool was often empty, but we only used it once because it was kind of dirty. Also, no towels are provided at the pool, so make sure to take your own, and you must ask staff to let you into the pool area because it stays locked. The beds are not firm and our sheets had some stains on them. The carpet in our room was missing a chunk. The fridge and microwave looked old. Also, online I reserved a room with a sofa bed, but there were no sofa beds. The place is in need of many renovations. Overall, the place is nice and quiet, but I would probably not choose to stay here again.

I arrived on the property around 12:30pm and asked for early check in. I was asked to pay a fee or wait till 3 so I decided to wait. At 3:05pm they said that my room wasn’t ready and I should wait 20 minutes. No problem but 20 minutes turned to an hour, an hour into 2 hours, and then into 3 hours. In between they kept checking other guests in btw. The staff was extremely unprofessional and I even asked for a refund so I can go get somewhere else and they said no. I was checked in around 6:40 pm after I was there since 12:30pm. The room was stinky and the bathroom smelled like there was an issue with the sewage or something. I was so irritated and they said they were overbooked so I couldn’t change my room. I ended up sleeping somewhere else so I just wasted my money!! NEVER BOOKING HERE AGAIN!

A good deal for one night. The a/c only got cool when it was set to 60, and the only the volume button worked on the remote control. If it was more than one night, I would have complained.

Clean but beds need upgrade

Stay was ok. When we arrived the hotel was very hot! Houston is already super humid!! The guy at the desk was VERY RUDE! Not welcoming at all! The lady in the morning was very nice on the other hand.

Beautiful elevator with lots of mirrors.

Breakfast was okay, could use a bigger spot since they don’t allow you to bring food back to your room. It gets a little crowded.

The stay was good. We weren't at the hotel much. It was a good stay. The staff I worked with was friendly, the room was good and it was easy to get to from the highway.

Excellent helpful staff. Nice rooms. Comfortable bed.

The breakfast was ok but the eggs are “fake” and the food could not be taken to your room.