Microtel Inn & Suites by Wyndham Ponchatoula/Hammond

I did not like this hotel at all it was hot in the hallways and in the room. We had to turn on the a/c when we got in the room and had to leave and let the room cool off. We just wanted to relax after our 12 hour drive. The window looked disgusting and there was trash on the floor. For what we paid i just expected it to be out of date , not dirty and out of date. And the pool was warm not cool so it wasnt even worth it. We asked to be moved to a down stairs room because it was cooler on main floor hallways and was told no that they were all booked but there was hardly any vehicle in parking lot the entire stay. If we would have had the money i would have demanded my money back and gone somewhere else.

When I walked into the room there was a strong Oder. Come to find out there was mold in the bathroom on the ceiling. I asked for another room. The manager gave me another room. The TV did not work in the second room from the hotel. I did not ask for assistance on the tv cause there was no one at the front desk. I am really not happy with this overall stay. I will not stay here again.

Black mold on the ceiling in the bathroom. The tub, toilet and sink were dirty. Uncomfortable mattress. We were exhausted and didn’t see these things until morning. Worst Microtel ever!

The toilet would take forever to flush. The shower head shot water out so forcefully it almost hurt. The hotel shows to have laundry on site, but it was out of service. We were there for a baseball tournament so laundry on site was much needed. Breakfast was limited and horrible. Toast, bland cereal, and oatmeal is all that was offered. The exit/enter doors were not locked and did not need hotel key for access. There were people that appeared to be living outside the hotel and had access to the hallways at all times. The beds were lumpy and uncomfortable. We will definitely not be returning. The one time I dealt with staff, at check in, was pleasant and she was nice.

Smelled like mildew and had nats.

Staff was friendly. Guests were loud.

The property is pet friendly so the second floor smells like dogs. The air conditioning in the second floor hallway doesn’t work so it was always very muggy. My room wasn’t as clean as I would have liked it. The mini fridge wasn’t cleaned and the overall appearance of the room was very outdated. The pictures that they advertise aren’t absolutely not the room you are given. I’ve stayed at another Microtel location and it was the complete opposite of this experience.

Requested a handicapped accessible room via the website. That information did not get transmitted to the Microtel. However, the facility was able to put us in a handicapped room.

Skimpy on the towels…cheap and too few for two people. Breakfast meager.

No coffee pot in room Vents in bathroom were broken