ibis Styles Massy Opera Hotel

L’emplacement, la sympathie du personnel

Le froid dans la chambre, le déco des chambres un peu datée, le manque d’insonorisation dans les chambres

Le réceptionniste

Le fait de ne pas avoir de chambre

bon accueil, bon petit déjeuner.

Les chambres mériteraient un rafraichissement, surtout les sols qui font très sales. Je m'attendais a mieux pour un Ibis Style.

I decided to leave my review because what happened to my friends at this hotel was very embarrassing. First, my two friends asked something to the receptionist and he told them to "ask it in French, because you are in France and you have to speak French, not English". They were very shy and had to ask another friend to translate their question to French so the receptionist could reply them. After, they got stuck in the elevator for OVER ONE HOUR AND A HALF. The assistance was poor and very slow, and after all the stress, the same receptionist (the guy who refused to speak in English) asked them, in english: "are you ok?" The customer service was really bad in general. Staffs speak between them and laugh very loud, in a very unprofessional way. Just horrible. I really hope our groupe don't have to stay there anymore.