Four Points by Sheraton Charlotte/Pineville

While the staff was super nice, we booked this location because it was advertised as included a hotel restaurant with a bar. None of that was true.

Area and location was good. Hotel was a bit dated. Desk furniture was not to what I know as Marriott Bonvoy standards. Front desk staff were. Highly accommodating, friendly. Breakfast was fine. The one thing that will make me not come again was noise. Walls seem to have no insulation. From the second floor we could hear everything. I heard at 3 an when the person above our suite slid open their balcony door, heard taking in the halls, laughter with front desk. That was not something they can fix but irritating none the less.

I received a text that our room Was ready at 9am… arrived at 11:30 and told to come back at 2:30pmas the message was an error… We were in the road 6 hours for no apparent reason they didn’t honor the ménage received. Then in the evening preparing for bed the window wouldn’t close And there was a light shining in the room . Called the front desk and they suggested to cover the window with a sheet ourselves as there was no maintenance person in the evening. Overall would not stay here or recommend this hotel .

Location

Had to wait 15 minutes for someone to show up at front desk.

My overnight stay was great. No noise and a very clean room.

Could have been a little cleaner. I think that this is family owned and I think they live in the hotel. The lady at the front desk was babysitting her grandchildren. I was told we get our $50 deposit back and I still haven’t received that.

Awesome Trip and Wonderful stay

Room was ok

It was clean, fairly quiet, close to restaurants, had a good variety of TV channels, and had a decent breakfast (including yogurt, bacon and fresh fruit)

Had issues regarding payment at check in (which were resolved), couldn't turn on fan to use as white noise without turning down a/c, pool was closed, fitness room was skimpy

Room was okay but pillows were soft. Maid service not good. Complimentary breakfast was not good.