The Ritz-Carlton Georgetown, Washington, D.C.

員工不是很友善 打電話說取消的機場車 他們自己沒處理 最後還是非要收錢 明明打了電話的 住了幾萬塊的酒店結果非要多收我們兩千

Always great. And tonight John the manager went over the top for us. So much appreciated! Frey was so attentive. The food is great! Thank you!!

We had a wonderful experience. This was a "staycation"--we've enjoyed Ritz hotels around the world, but wanted to try this one close to home because of the convenience, interesting architecture, and neighborhood. We also wanted to share the Ritz experience with our young son (this was his first time at a Ritz). It did not disappoint. We enjoyed the kids oriented amenities (e.g., check in activity bag and stuffed animal). The facilities are beautiful and well-maintained, the suite was very spacious with top notch design and care (and a really nice coffee machine). Everyone was very polite and almost everyone went above and beyond (as Ritz Ladies and Gentleman are known for). We look forward to returning and may make this a Thanksgiving family tradition. Almost every staff member went above and beyond (which is something we have experienced and expected from Ritz hotels). Any request was quickly handled with options. For example, I thought one of the lamps didn't work in our room and let the front desk know. Within minutes an engineer was there (it was my mistake for not turning on the entrance light in the suite which also controlled that lamp). We also collect Ritz lions and was hoping to get one for our son. The lady who checked us in said that we couldn't do the wagon and pick a stuffed animal until we were checking out. But, I remembered a message (and the website) says that it the stuffed animal would be available "upon arrival" (which makes more sense--why let the child wait until they leave to get a new friend?). I asked through the chat this time and Wes went above and beyond--he came to our room within a few minutes and brought a Ritz Kids lion (which is discontinued but he had some for just this type of occasion). He had one for my son and one for us (I mentioned that we have a collection). We loved the stuffed animals and will cherish them because of the memory and that they are unique now (discontinued). Housekeeping stopped for turndown service and then left numerous chocolates (not just one or two). And, the gentleman who brought our room service breakfast was great--not only excellent in set up and demeanor, but was friendly and engaging with our son. I highly recommend the Ritz Georgetown.

The location is perfect for exploring the dining and shopping of Georgetown. The Living Room is not to be missed for an evening of cocktails and snacks!

We thoroughly enjoyed our stay at the Ritz-Carlton, Washington D.C. After driving all day the atmosphere by the open fireplace was so relaxing and calming. The customer service was great and our room was spacious and clean. We would definitely stay there again.

Had a very pleasant stay here. The hotel is intimate and relaxing and in a great location in the heart of Georgetown. What really stood out were the staff. They were all exceptionally friendly and accommodating. We traveled with 3 small kids and everyone went out of their way to help and keep the little ones happy. Everything was seamless.

Staff was amazing! Location was perfect. With our background consulting for forbes 5star hotels, it takes a lot to make us take note. This team was well trained and service oriented.