Diamond Hotel

Omg.......this has got to be the worst place I have set foot in....I.would.say stayed at.but we lasted less than an hour. Hotel was dirty,.smelly, room smelt of a.mixture of old.disinfectant and a ncp car.park. probably due to the leaking soil pipe on the toilet or maybe the old food and towels left in the wardrobe ...or it could of been the subway wrapper left between the wall.and the fridge . The carpet didn't reach the walls, stained and dirty that it was . The bathroom floor was filthy ,.as was the toilet. The walls were marked and stained. When we were leaving there were residents walking up the stairs sniffing nox, an absolute.pit of a.place. the pictures others.have put on here are from before it was the diamond....it has been left to.fall to ruin....

the worst hotel I have ever stayed in its more like a hostel its really dirty cups in room wasn't even washed carpet full of stains bathroom full of cobwebs no toilet roll cold tap in sink no water no plug for bath the only good thing about this place is leaving never again please don't waste your money there are far better hotels for less money

I booked this hotel in advance 2 weeks. Had a letter from them 1 day before my stay that my booking was cancelled because of the “circumstances” that they didn’t even explained… On same they they putting the room booking online even for less, it was 89 instead of 120 (that I had paid). Who can explain me this? Just taking money in advance

I stayed in this Hotel in June last year and it is one of the worst Hotels I have stayed in. I had no hot water after the first night and had to keep filling with the kettle. Even in the day time. The response from the lady on the Reception was not good. The bath was absolutely filthy before I used it so I had to scrub it clean as well as the bed cover stains. There were broken items (see photos.) There was even a broken chair with nails sticking out outside the room which is a health and safety hazard. At least you can open the window wide though unlike other Hotels! When I asked for extra towels I was told I would be charged extra for clean towels!!! When she told me that the Cavendish charge extra for towels I corrected her (that is one GOOD thing about the Cavendish Hotel.) She then asked me how many Hotels in Eastbourne I had stayed in so I told her a lot (not all reviewed.) I would avoid this Hotel at all costs

Steer clear!! Mould on walls, light fitting in bathroom coming away from ceiling. Filthy toilet. Staff never at reception!! Made to feel a liar when asked to change room. Friends room had cigarette butts on floor and in draw.

This is a very basic hotel, but considering how cheap it was you couldn’t complain. The room was average, bed comfy and while the bathroom was a bit cramped it was clean. Only down side was there was only a small amount of loo roll in the room. The staff were friendly and helpful. The views of the sea were amazing and the hotel decor was quirky. It is close to the pier, theatres and town centre. To be honest, if you’re looking for luxury accommodation, the Diamond Hotel is not for you. If you are looking for a cheap place to stay in comfort, the Diamond Hotel is custom fitted to your needs.

I visited the Diamond Hotel as a last minute night away. We arrived to a warm welcome and a very quick and easy check in. I asked about parking as I couldn't get any of the machines to work using card only cash, which I didn't have any cash on me. I was offered a parking permit straight away for £2 which was valid until check out the next day, which was amazing value as it would have cost me alot more if I'd of got the machine to work, so glad it didn't! We stayed in room 209 which had an amazing sea view and was quite big with everything you would need for a night away. The bed was really comfortable, I didn't want to get out of bed Sunday morning! We asked for late check out, which was they said would be £10 extra (very reasonable and happy to pay) but when we did check out, Nor (sorry if I spelt your name wrong) said not to worry about the charge and didn't charge us any extra, which was so kind and very much appreciated! Our whole stay was lovely and always someone around if we needed anything. We will definitely come back and stay again and be recommending to friends and family. The hotel is also perfect location and easy walking distance to the town and super close to the pier. Thank you for a lovely stay and we will definitely be back soon. Victoria

We booked a week here and due to vehicle breakdown in France were unable to make the date. We phoned to inform and after a few days to cancel completely. We were fobbed off with lines such as phone later and someone will ring you back tomorrow. Of course they never did and refused to credit us any of our £524 for a future stay a few weeks later. A very short sighed policy as we would have been regular visitors as would some of our friends and relatives. The hotel had empty rooms and no one was turned away whilst they "saved" our room for us.

Last minute check in. Pros Clean bedding Hot water Cable TV Kettle with T and coffee Clean towels ( but coarse) Beach side view Free wifi Cons Dirty carpet ( with hair on it-not mine I’m bald) Floor uneven,floorboards raised and creaking Ceiling light had no bulb Plug socket away from beds behind Chester drawers No bath plug - had to use sink to wash 2 year old as he likes baths not shower After 3 flushes stool still would not go and very noisy when flushing Patio doors lead out onto balcony but there is no railing or anything to stop anyone especially a child from falling to the ground from the 1st floor (very dangerous) Patio doors have no lock ( anyone from other rooms could climb out of their window onto the balcony and into my room, I had to put a dresser by the door for safety This hotel was last minute no time to research it. I stayed in 109 and can only comment on that room and not on the overall condition of the hotel

Very old, dark and dingy hotel that needs a full refurb inside and out. You only need to look from the outside that it’s going to be bad !!! Our room wasn’t very clean ! Curtains hanging off , plug sockets held on with sellotape , lamps not working , phone not working , holes in walls , plugs hanging off of the hair dryer , broken dirty wardrobe, dirty carpets, head board broken . Our friends were also staying here and their room was even worse (we compared rooms and ours was ok in comparison) No food served (although this may have been a positive) and bar was completely closed down, so no drinks or anything ! Rickety old lift and very strange old decor . Positives of our stay was that the bed was comfy , view was amazing and good location . (Although you can get the same view just up the road in a much nicer hotel ) I don’t think that this hotel should even be open until they have at least got the staff to be able to clean the rooms properly , or open the bar , do some rooms up a few at a time ? Even a lick of paint throughout the whole place would cheer it up for now …