Quality Inn & Suites Raleigh Durham Airport

The bed was comfortable

The place was dirty, not vacuumed. The coffee poured out water and the toaster was out of order so you could not toast anything! I had to yell several times before someone came to the desk. I told her about the coffee. Someone else complained that they were out of waffles and coffee and milk! Bad service

Location to the airport

Paid for long term parking at the hotel. Flight was cancelled so we ended up having to drive to our destination.Went back to the hotel to get a refund for the parking and was told no problem but a manager would have to put in the refund when he/she came in later that morning and to allow 3 to 5 business days for the credit to go through. I called after a week for an update and was told that there would not be any refund from the most unprofessional customer service employee that I have ever spoken with. No interest at all in discussing with me or working out a solution.

We chose to stay at this hotel because of its close proximity to RDU and early morning shuttle to the airport. We had a 5:40 AM flight and counted on the 4 AM shuttle. It was concerning that the driver arrived at the hotel late and after loading several passengers at the Quality Inn, stopped at yet another hotel to squeeze in two more passengers. However, we did arrive at the airport in plenty of time to get through TSA and get to our gate. The hotel room was comfortable and met our expectations.

Proximity to the airport is the literal only positive I experienced during my stay.

Cockroach in room, hall smelled like marijuana, double booked my room and I woke to someone trying to enter my room at 12am, then more knocks and front desk calling my room to figure out how they messed up the room assignment. This led to 1-2 hours of sleep before a full day of travel.

The cockroach

N/a

Woke up with rashes on my leg and arms and face and saw a bug in one of the bathroom