Courtyard by Marriott Madison East

Decent hotel. Clean affordable

Air condition switch off during night as its sensor doesn't See movement

The staff was very friendly and very helpful. They went out of their way to help with any issues or inconvenience we encountered. The entrance and lobby are very nice and it's obvious it has been remodeled. Very nice coffee bar/ restaurant and lounge area.

The rooms have not been updated in a very long time, probably since they were origianally built and they show their age. They are due for remodeling as carpeting, bedding, sofa, bathroom, all show their age and use. The gym also needs an updgrade.

The room decor

Bed hard as a rock jacuzzi tub beyond hard to turn on jetz buttons where sized lots of noise couldn't sleep

If you could remind the room crew to be sure that the alarm clocks DO NOT have a time set in them. My room alarm clock went off at 3:45am. I ended up unplugging the darn thing as I could not figure out how to turn it off. I was not able to fall back asleep. Not being woken up in the middle of the night would be extremely helpful

Horrible service.

Nice hotel. A bit noisy as it is next to a highway

Courtyard Madison East was a delightful place for us during our recent trip to the Madison area. In fact, it has been the best spot we've stayed at in the past two months across multiple visits to Mad-Town! We really appreciated the location, which provided easy access to all major highways as well as being an easy couple of minutes away from multiple eateries in the "mall" area. The parking lot was well-lit, and we never felt concerned about the safety of our car. While this trip did not allow us time, we did pass by the workout area and pool. Both were actively in use and appeared exceptionally well kept. As were the public areas, our room was immaculate, from the air system filters to the carpet edges & corners, behind the furniture, and all areas in the bathroom. Housekeeping deserves a 6-star rating for their exceptional work! We were in a corner room on the second level with windows facing West and North. Despite being in a busy area, it was surprisingly quiet. That said, while our room was attractive and pleasant to stay in, it was a bit tight in fit. Our NW corner room was a King bed, which left only about a foot or so of clearance between the bed foot and the couch, as well as the wall to the mattress. Passing those areas was definitely a side-step approach method. As residents of Northeast Wisconsin, we've noticed that many customer service folks in Madison tend to focus so much on professionalism that they can come across as somewhat stoic and over-serious. However, one of the front desk staff members, whom I hope I’ve remembered correctly—Joshua (?!)— stood head and shoulders above the rest. If local HR is looking to recognize him, they won't have any trouble identifying him. I passed by his station several times during our stay, and he was consistently greeted everyone with a big smile and an engaging personality. On a couple of occasions, I had the privilege of watching him interact with other guests, and it was clear that being friendly and outgoing was his default setting. Courtyard Madison East: DO NOT LOSE THIS GUY! He was a shining ray of sunshine for everyone passing by or in need of assistance! And, Joshua: thanks for asking, and yes . . . the western hat was real (Stetson, specifically)!