Extended Stay America Premier Suites - Providence - East Providence

They didn’t let us stay overnight. I want a refund. I had a physical license because I made the reservation. However, they wouldn’t let my husband come in with me because he didn’t have his physical license on him but he had a picture of the front and back in his phone. They refused to let him stay so we had to leave. I have NEVER been asked by both adults to provide an ID, especially since I made this reservation. This rule was nowhere in my booking confirmation. I would like a full refund for this. They told us booking.com would refund us. Addition: I did reach out the Booking.com and they tried to contact the hotel - no success. Their hands are tied.

Emplacement de la chambre à côté des escaliers, Un certain équipement défectueux qui claquait toute la nuit donc du bruit jusqu’au matin

Cleanliness, friendly staff, location and spacious rooms

Pillows weren’t great, but that’s a personal preference

Poor tv service

I was there for a week from Florida to help with my family. Had to extend another week. I would have changed hotels, but location was the reason I booked this hotel. What a disappointment as I thought this was a premier hotel. I was there for sleeping only and was out all day. Each morning I would go to get coffee in the lobby area around 8am and for the entire 15 days of my stay there were either no cups, creamer or breakfast items. I only wanted coffee and did not care about the other items, when I went to the front desk to ask for cups they said I would have to wait while they washed some. My room smelled of cigarettes, and the bed was too firm. My chair was ripped and the mirror was removed and not replaced on the second day of my stay. I had to purchase my coffee each morning from the local Dunkin’ and I bought an air freshener for the room. The shower curtain had a yellow stain on the bottom. There were no issues with noise and the staff behind the desk were nice and apologetic. They said they were sorry but obviously not their job to order supplies. To the manager, assistant manager, this was unacceptable. I travel with work monthly and have stayed at other premiere Extended Stay hotels and have had wonderful experiences.

Las instituciones son cómodas, cama y frazadas muy cómodas y acogedoras, su ubicación.

Al parecer no se respeta adecuadamente las áreas de fumadores y no fumadores. Yo solicité área de no fumadores, sin embargo en tras noches el olor a marihuana era muy penetrante. No se respetaba el horario de los desayunos, estos eran de 06:30 a 09:30 sin embargo un día retiraron los surtidores de café antes de las 09:15 otro día retiraron los vasos para el café a las 09:00 supuestamente por orden del jefe. Una de las empleadas fue muy displicente cuando se le solicitó que solucionara esos inconvenientes.