Extended Stay America Premier Suites - Providence - East Providence

nothing

I was double booked and the staff kept sending me up to a room that someone is in. The gentleman open the door in his pajamas because I kept trying to open the door. It was so embarrassing. The next day, another staff member offered to accommodate me and after work before going to the hotel again the manager told me they wouldn’t accommodate me at all. Very rude management. Staff members are very unprofessional besides one Kianna. The hotel room was disgusting that they put me in. I put a towel down to shower. My daughter was petrified. There was bedbugs. It was very uncomfortable overall the worst day I didn’t stay the second night.

Spotless room. Comfortable bed.

Staff members were very helpful and nice

We were pleasantly surprised at how big our room was. It was clean, the beds were very comfortable and the staff were super friendly. I highly recommend staying here.

More of a hotel for workmen than tourists.

came back to my room expecting to rest, only to find hotel maintenance inside—without any prior notice or permission—replacing door knobs. A complete stranger was in my room, making a mess. Creepy. Every time I entered or exited the hotel, there were always 1–3 people smoking directly in front of the “No Smoking” sign by the entrance. It honestly felt more like a bus stop than a hotel. The room? Smelled like piss. Stains on the walls. Mold in the corners. Stiff, cheap bed. Totally uncomfortable. Bottom of the freakin barrel. Vending machines—movie-theater pricing. Save yourself, go to a decent hotel, not this motel - you'll regret it.

Great last minute stay, superb spacious and clean room with 2x double beds. Great decision to stay here. We had looked regularly leading up at possible accommodation for our heads to lay, on our journey from JFK to an early morning ferry to Hyannis not knowing how far we would get with a full days travel. 2 hours more left in the energy tank we pinpointed this convenient spot and we didn't regret it. Thank you

Very clean and well maintained. Staff polite & helpful. Area has convenient access to Providence & affordable.

It was good

Prompt service, always polite.