The Sterling Hotel

Property was great, location convenient. The contactless check needs a little tweaking. But the text messaging was immediate. Read your check in instructions.

The keyless entry didn’t work. The absence of any staff is ridiculous. The room smelled like an explosion of Febreeze.

The checkin procedures for obtaining the hard key were cumbersome and the cell based e key didn't work for any of us on the first day. The hallways and my room didn't appear clean; they could have used a good vacuuming; most of the light bulbs in my room on the chandelier either didn't light or they flickered. Overall attention to the facility was lacking.

The property was a little out the way. I saw homeless hanging around outside.

I would recommend downloading all the mobile apps prior to arriving at the hotel. It took 20 minutes standing outside the hotel before I was able to enter the lobby. It was frustrating not having the WIFI password in advance. It definitley would have made it quicker to download all the required apps.

I was pleasantly surprised by how beautiful, comfy, and spacious my (standard king) room was. It was on par with a nice B&B. I almost felt spoiled. It was also very quiet (at least between 2am and 10am). But there are a few things to keep in mind before you book: There is no one at the desk on evenings or weekends. Check-in is done on your phone and the electronic key is given to you through an app. I'm not super quick with things like this, which resulted in me spending several minutes standing on the porch at 2am. The other concern is parking. I arrived late and paid through SpotHero to park next to the Greek Orthodox church one block away. The next morning, churchgoers had parked me in, and I had to hire a Lyft to get to my event. There are other parking options available. Just do your research in advance. Some don't have in/out privileges, and one required that I pick up my car before 6am the following morning! One thing the Hotel could do to help would be to provide more parking info, including street parking restrictions. The only other mild annoyance was that the room could have been cleaner (specifically carpet and mini-fridge), and some light bulbs were missing from some lamps. But overall I was happy and would stay here again.

Will be staying here again.

A Nice relaxing getaway, very beautiful, friendly and amazing staff going above and beyond