Hilton San Jose

Service is exceptional, I met jeffrey and he's very friendly and hospitable... he will always greet you with smile and very authentic!

Jeffrey of front desk is very accommodating. He say hi everyday, very accommodating, he always asked how was our day and gives recommendations on where to go. Great customer service..

It is very convienant to San Jose Civic.

Needs some touch up maintenance to rooms.

These positive reviews are interesting. Are they bots? Diners who get bill reductions? No one has mentioned how insanely loud the airport traffic is. The train out front is also loud as are the cars flying over the tracks. Perfect hotel for a deaf traveler but someone sensitive to noise (kids, families) should absolutely look elsewhere. Parking is $45/night to park yourself.

Hilton San Jose is your typical business hotel — sterile, devoid of life and overpriced. Area isn’t great, and the room was way too expensive for what it was. Pros: - ok gym - guest laundry was handy - decent menu options at the restaurant Cons - designed by someone with no taste - no kettles - location is soulless - towels felt like they were from Temu - front desk service is kind of awful. I had trouble ordering room service so I went down to ask if the restaurant was still open and was treated like I was asking the entire Fibonacci sequence. The person at the front desk looked at me bewildered and told me to go to the restaurant and ask them myself (the restaurant was deserted and looked very much closed). Totally rude behaviour for a basic question about restaurant hours.

The front desk concierge said that due to how I book the room that I couldn’t include my Hilton Honor points! Was not happy regarding that