Kimpton Marlowe by IHG

We didn't have breakfast there

Very disappointed. Hotel is ok, no microwave in rooms, no tea offered, 1 bar of soap for the whole room. Breakfast is horrible on weekends. Line over 50 people long at 9.30 on weekends…was expecting more for this hotel and will not be back. For a Kimpton, it’s not well managed…

Second time staying here. Chose this hotel again because our first time in the previous summer was awesome and because we are IHG Diamond Elite members. Second time was lackluster. The room that they put us in was right next to the gym. People on the treadmill could see directly into our room. We had to have the curtains closed during our entire stay. Plus, you could hear the heavy weights being dropped to the floor. The hallway also had this greasy smell. We could not pinpoint why since the rooms are regular hotel rooms and not suites with kitchens.

Rooms were nice, restaurant nice and close to where I had to go. Plus parking

My husband is a patient at a local hospital in Boston sudden admission. So I had to bring the dog! Really PET friendly. But the staff, every single one, KIND. Helped us through this troubling time. I will never forget this hotel or all the kind staff

Hotel was clean, modern and located convenient to things. Food from the restaurant was good, but the hostess was not friendly at all. Just about threw the to go bag and walked away.

We only had 1 towel and no wash clothes in our room. The shower handle was broken and barely worked and there was mold in the shower mortar.

Location was great because it was next door to a small, nice mall with stores like Aldo, Victoria’s Secret, TJMaxx, Footlocker, CVS, etc. it also had a Cheesecake Factory where we had brunch and dinner. Convenient if you have forgotten to bring things with you as you can buy them from those stores!

I am not sure why the second night, both my kids and I had severe asthmatic symptoms requiring us to take our inhalers every 2 hours. I had noticed condensation on the window sills, windows obviously were unable to open, no balcony, and once we turned the heat on a little, we felt suffocated. I’m not sure if it was the carpeting- which I specifically look for hotels with no carpeting especially being pet friendly- or dust since I noticed it in the vent above the shower, or possible mold we could not see. It was very difficult to pinpoint because the hotel seemed so clean and nice/upscale. I’m really not sure what did it, but it took us a good 10 hours after leaving the hotel to start feeling better but my chest is still a bit tight. I am allergic to dust mites, pet dander (I have a toy poodle that does not cause allergies), and mold. This was the main downfall of the hotel. The other would be that there isn’t much else to walk to and eat if it’s cold outside. I would probably prefer to stay in Boston next time. Otherwise, the hotel had great staff, chargers for our phones if forgotten. They also charge 30$ per day “amenity fee” which I think is a little ridiculous because it should be included in the stay! Out of that fee, they give you a 10$ per day credit that you can use at the restaurant inside the hotel or the snack bar they have available.

To the Management Team at Kimpton Marlowe, I am writing to share our wonderful experience during our first visit to Boston. As Chase partners, we chose your hotel for our stay and were impressed from the very beginning. Despite our early arrival, the staff handled our luggage seamlessly so we could explore the city. We would like to especially commend Sara for her professional check-in service and helpful local tips. We also thoroughly enjoyed the dining experience; the quality of the food at both breakfast and dinner was exceptional. Most notably, we want to recognize your doorman, Aklilu. His passion for his work is inspiring. He went above and beyond to ensure our rental bikes were in perfect condition, carefully checking every detail and inflating the tires. Such dedicated service is rare and deeply appreciated. We hope the hotel recognizes his hard work. We look forward to staying with you again in the future!

Perfect location to walk around, with the Help of Garret at front desk explained everything with so much calm and professionally, outstanding customer service. Will definitely stay at this hotel 100% recommended.