The Waterside Inn

Le confort, des meubles authentiques, l’espace dans la chambre, la propreté, le personnel, le calme, les restaurants à côté !

Le fait que le parking coûte 14 dollars par jour, et que l’heure du check-in n’est pas avant 14h30.

Recently, (January 2026) my husband and I stayed at the Waterside Inn in Port Credit. Upon check-in we were told that the onsite parking was closed and we'd have to park across the street in their off-site lot and that it would cost $15.00 a night. We questioned this since their website stated that off-site parking was free and the fellow behing the desk said that he'd waive that fee. Upon check-out the following day, I authorized a payment for $238.36 to be charged to my Visa. The next day when I checked my Visa I found that the transaction was posted for $254.18. My husband called the hotel and eventually, ended up speaking with the manager, Deya. She said the extra charge was for parking. When my husband complained that the website clearly stated that off=site parking was free and that we had been told that fee had been waived, she said she'd refund that to our Visa. That was 2 weeks ago and she never did issue a refund. Also, we found a $500.00 security deposit for one night at this hotel to be excessive, especially since ten days later, we stayed in a nearby Hilton suite with a security deposit of $50.00, free parking and a complementary breakfast for the same price. It's a shame, as we liked our suite at The Waterside Inn and the location and had talked about returning in the summer for a more extended visit. That will not be happening now, as we don't trust this management team!!!

The room was clean and well designed meeting our requirements.

A boot mat would have been appreciated.

Cozy

N/A

The size of the suite was perfect as well as having a full kitchen was amazing. The design was also retro and cozy

I didn't like how the blinds didn't black out the room. There was a lot of light. Also, the bed was a queen instead of a king, but that's minor. I just happen to be a taller guy.

Easy check in and check out process. Font desk staff were pleasant and courteous. The room was larger than anticipated, and the bed was comfortable. The room was clean and quiet.

The room and hotel decor definitely need a redo as it is quite dated. Note, the bathtub is very deep and anyone with mobility issues or walking balance/issues would definitely have trouble getting into the tub/shower. They definitely need handrails. (Perhaps some of the other rooms have this, I am just commenting on the room we stayed in.)

Very clean beautiful view of the canal

Parking is a bit of a walk with a few step although off loading can be done by main entrance

Excellent location, close to water, parks, restaurants, very walkable. Elegant decor with a touch of charisma from old times. Great to escape from the city, Go train can take you from Union Station to Port Credit directly for only half an hour and 10 minutes walk to the hotel, stress free.

Need some tricks to turn on the shower even instructions on the tiles, not user friendly at all, imagine turning on water first before pull out the bottom part! Super noisy at night caused by cars just next to the room! Air conditioning is also very loud, have to turn it off. Found out when checked in that king suites located only on second and third floor, didn’t ask if higher floors are those equipped with kitchens which some travellers might not need, but got stuck only in the lower floors.