Hampton Inn Buffalo-Williamsville

Well the woman at the front deck was busy knitting on the counter. Got our room, outside our room smelled like someone peed. Never had lamented wood in a bathroom. Refrig is too small to fit a gallon of water. Management thought how to make everything cheap. No light switches. Pool was good and cleaning crew was friendly. Rooms cleaned.

wonderful stay, clean, comfortable, safe, super helpful staff and in a great location. highly recommend.

The receptionist was very friendly and helpful but upon entering my room it smelled musty and bathroom had dust on vanity drawers and tub had enamel peeling off the sides and bottom. i asked for a wakeup call at 645am and didnt get it until after 655am It is in a lovely location but i probably would not stay there again

Wonderful

My stay was 6 days, 5 nights. On day 2, I left the hotel at 2:15pm. Upon my return at 10:45pm, my bed was not made; the wastebaskets were not emptied; the dirty towels were not removed; clean towels were not provided. Everything was fine on days 3 & 4. On day 5, I again left the hotel after 2:00pm. Upon return that evening, the room again looked as I had described above. If the cleaning staff ONLY works between 10:00 and 12:00am on the floors (specifically the 4th floor), the customers ought to be told that fact at check-in time. The rooms were lovely, clean and provided with appreciated amenities: hair dryer, iron & ironing board, coffee & coffee maker. But the “maid service” or info from the front desk needs improvement.

Great location - to walk the streets - plenty of shops to browse and places to eat

Very helpful staff. When we had an issue with Netflix, they had their IT people remotely reboot the system which fixed the problem.

The breakfast are was very cold with not enough seating.

Very much enjoyed our stay here, staff was very accommodating, pleasant, and efficient.

Thank you so much to Alex at the front desk for the incredibly warm welcome and all the recommendations within walking distance of the hotel!!! Walking the park with my dog was a perfect way to unwind after a long day of travel and I picked Giancarlo’s Sicilian Steakhouse for dinner – it was beyond delicious. Look forward to returning when I have a stretch of days to explore the area further.