Hampton Inn Buffalo-Williamsville

Everyone was super friendly and helpful. The hot breakfast was good and had lots of variety. The room was clean and in good condition.

Staff was amazing! It was great and was greeted with smiles and the personalities were one of a kind.

Everything was great and clean. Free breakfast was delicious. The only thing we didn’t like was that there was no creamer available at the free coffee bar except for sweetened coffee mate.2 of their employees Hannibal and Judy went out of their way to find us some. Every employee we spoke to said it was a major complaint from guests. Hoping this gets rectified before our next stay.

We have stayed at this Hampton 20x in the last 13yrs and this past stay was awful compared to all the other times. We had to wait 40 mins to get our room missed a dinner reservation because it was almost 4pm before we got into our room. Room was clean so we thought our sheets had feces stains on them and a actual poop in the bed. I had already talked to the assistant manager was not happy with her attitude planned to talk to the GM in the morning I didn’t see him so I will be forwarding this on to him. I would not recommend this hotel not as it’s one of the nicest in the area and the price is double most places you expect what you pay for.

The attitude of the front desk assistant & manager bleeding maid in the hallway another maid goofing off in the elevator but the poop bed did it !!

Breakfast was ok. Hot breakfast could be better quality.

The listing on third party booking agencies was very similar in location to another Hampton and I made a mistake and booked the Amherst location. This Hampton location I wanted is in the town of Amherst but also the village of Williamsville. Very confusing. I arrived at the location I thought I booked only to find out it was the wrong location and no reciprocity between hotels. I had to sit in the lobby and call Booking.com to cancel one reservation and make another at a much higher price. I was not well when I made the wrong reservation. Unfortunately, we were the losers for this location similarity. I am sure we are not the first ones to have this problem. Please advise.

Very friendly

Very impressed-had never stayed here before. Room Was spotless-well appointed- workout room very clean- all equipment actually worked… with available cleaning supplies.. do you know what else really impressed me !? the stair wells were well lit and clean because I like to take stairs to get exercise and sometimes it’s not a great experience