SureStay Hotel by Best Western Kemptville

The property is close to the hospital where I had surgery. Perfect location and no stairs. We have stayed here multiple times.

Nothing

Clean, comfortable staff very helpful

Liked it very much nothing to complain

Convenience, comfort, cleanliness.

Not within convenient walking distance of restaurants, and no restaurant on site.

The Good - Clean room, comfortable bed and good towels. The Bad - The heater in our room seemed to have a broken or misplaced thermostat. It was against an outside wall and regardless of setting the thermostat to anything below 68° (for comfortable sleeping) the heater would run to be at 68°. To do this it would run about three minutes, shut off for about one minute, then turn back on. That cycle, with an extra loud fan ran throughout the night and kept us awake. The heater had a freeze protection mechanism so even if the power was off, the heater would cycle through a heating mode every few minutes. A few other bad things- no outlets on one side of the bed, no rug by patio doors to wipe off boots causing floor to get wet from snow on boots and the TV operation guide was incomplete. There was no mention that the cable box needed to be turned on manually. We figured it out the next morning. We had two dogs with us. I checked the hotel policy prior to making the reservation and it stated there is a $30/day pet fee. When I checked in they wanted to charge me $30 per pet/day for a total of $60. I showed the clerk the policy on their website. He looked through his paperwork and then said he would only charge for one pet. Either the policy isn’t written well or the hotel was trying to make some extra $$$. Overall, we would not stay here again. Most of the bad things could be tolerated, but the heater made the stay unbearable.