Macdonald Cardrona Hotel, Golf & Spa

I felt the hotel was tired and the furniture dated, the food menue was poor and bar was very expensive.

Staff were insular and not helpful. We were not aware checkout was at 11 am and they actually opened our door and yells at us to get out.

Great break with my husband

Great hotel, swimming pool really good size that you can actually swim in. jacuzzi would be good in the future. Bar prices unrealistic - spirit with mixer and zero beer just less than £20, won't pay that again.

Won’t be back. Initial bedroom dated and very poor wifi. Managed to get another room with good wifi but again the room was dated. Lift was not working but luckily I was on the ground floor. No biscuits with the coffee/tea in 2nd room. At one breakfast sitting no water available to drink next to the juices, they had ran out of some hot breakfast food and I had to ask for more (usually the food is checked and topped up regularly at other hotels). Bedroom view was lovely.

Outstanding venue, location, staff and facilities but the sad part was the food which was very very expensive and so disappointing.

Have stayed here many times A good location for walking and quite Needs to be refreshed, parts of the hotel are currently being redecorated but furnishings in the bedroom starting to show their age! Spa and pool facilities good and staff there very accommodating and friendly

The location is what we wanted. Things that could have been better reception needing new flooring looked very dirty with tired looking furniture. Further upgrade to rooms required extra keys,fridge,safe,,decor. Why we wont be back served drinks in dirty glasses machine fault i guess. Waiters not really trained enough, also BO personel hygine not coverd at dinner and breakfast.

We booked a rare overnight stay to celebrate my birthday, having arranged childcare for our two young children — but the experience was incredibly disappointing from start to finish. Upon arrival, there was no one at reception and we waited nearly 10 minutes before anyone acknowledged us. Our room was dirty: the safe didn’t work, there was no fridge, visible mould in the bathroom, and a stained headboard that left us uneasy. When we complained, we were told no other rooms were available and the only solution offered was a re-clean. The hotel felt run-down. The lifts were out of service, the pool area was unclean, the steam room didn't function, and the spa itself was in poor condition. My massage was interrupted by scratched, skipping CD music and noise from an adjacent waiting area. Worst of all, the therapist ignored my request for lighter pressure, leaving me in pain. Staff at Spikes Bar were rude when we asked about food, replying simply “not today.” We ended up paying £10 for four dry, stale chicken wings at the main restaurant — a total rip-off. In the morning, the kettle in our room was full of mouldy water and the mugs were dirty. This was meant to be a relaxing birthday treat, but instead it was a stressful, unhygienic and disappointing experience. I am requesting a full refund and hope the hotel takes serious steps to improve. I would not recommend this hotel to anyone based on our stay.

Our room was clean and comfortable, cannot fault the room. The dining area/restaurant was not clean. We were seated at the window on tuesday early evening and I looked down and noticed the carpet particularly grubby with lots of crumbs, we had the same table next morning, the same crumbs plus more, by our final morning on thursday we were siting further back so could see all along under windows, wrappers, chips, crisps etc all still lying. It felt like no attention to detail, place getting quick hoover in middle of floor. They are in the middle of painting the stair well so some attempt to freshen it up. The lift was out of order however this didnt effect our stay. Our bedroom had no faults however we wouldnt stay here again, much nicer hotels for the money