Macdonald Cardrona Hotel, Golf & Spa

Reception welcome was very good . Room was very good ,nice and comfortable. Restaurant for dinner was very pleasant. Breakfast was shocking ,we were seated, waiter wanted our hot drinks order and hot food order ( we had only sat down and haven't even seen the menu). We waited a long time for our hot order to be taken ,in fact 2 clients stopped the waitress to give there order .We went for fruit and cereal, while awaiting our hot order. Hot order came and our finished cold food plates were still on the table we had to move them ,because the waiter only has 2 hands !!!!. No supervision of tables ,tables left with dirty plates and cutlery. I went to get bread to toast ,,no tongs to lift any bread or pastries . Nobody came to ask if everything was okay . I wouldn't class the breakfast as busy ,,just not enough helpful staff that know what they are doing . Very disappointing.. Im glad the breakfast price was included in the room price because £24 per person is very expensive.

Such a shame McDonald Hotels are not investing any money into their properties. They should be ashamed of themselves. We visited here in 2021 and found it to be charming. Such a beautiful location and service as a 4 star hotel should be. We returned for another 1 night stop over this week and were so disappointed to find the hotel tired and grimey with dreadful carpets and faded drapes, cracked tiles and even a hand towel hanging on the back of the bathroom door from the previous guests! The reception staff were pleasant and welcoming but the prices in the bar and restaurant were terrible. Breakfast was £24 Person if you didn’t book it with the room, but then also they had a £6 supplement for certain dishes like avocado on toast, eggs Benedict and eggs royale etc and the moment I ordered one of these dishes I was immediately asked if I realised this incurred a £6 surcharge. Obviously being able to read I could see this and said yes, and to my amazement, instead of adding it to the room bill for checkout, the card machine was whipped straight out and we had to pay there and then before breakfast was even cooking. Having then tasted the poor excuse for this dish with hard poached eggs, a measly amount of hollandaise sauce, a far from fresh muffin with very strange textured salmon, I could then understand why, as frankly I wouldn’t have paid £15 for such a sub standard offering let alone £30. Thank god we were only there for one night. We won’t be returning again as frankly I be

Super place and super staff

Great stop off for family wedding at Kailzie gardens. Thanks

Very quiet, checkin was seem less, very easy and room was beautiful. I had booked a king and required it to be a twin, this was no problem and the ‘late maid’ setup the room perfectly! Highly recommend this hotel.

The facilities were very good and we were very comfortable. The restaurant experience was poor - long waiting times to be served, had to ask more than once for water, menus etc. Customer focus was missing. Seemed like the restaurant staff needed more training & supervision.

Lovely 3day break. Food was lovely, serviing was very helpful, staff were excellent willing to go the extra mile. Really nigh time with no hassles recommend it to anyone.

Great short break in a lovely hotel in beautiful surroundings

The location and staff at the hotel were brilliant but sadly the rooms (at least my room) was badly in need of renovation and a good clean. The bed was super-comfy and I liked the water fountains on each floor, although sadly none of them had gas for the sparkling water option. Breakfast was lovely, plenty of choice and served piping hot.

Location of outstanding beautt