Drury Inn & Suites Albuquerque North

Location was good. Staff was accommodating, kind and professional.

Cost of room vs what the room had available. Room with kitchenette yet absolutely nothing to cook with either, no utensils, no glassware or even plastic items, not even a stir stick for the coffee maker. No indication if front desk has kitchen items for borrowing. Which we never checked as the bigger issue was the ventilation. AC unit for a two room unit with a bathroom separating guests from proper air flow during warmer to hot months. Setting the temp down as low as it would go (64) and having to get a box fan from the front desk (thankfully they had one) was still a struggle to get cool air to the sitting area since the thermostat is also in the bedroom and would shut off when the room reached the set temperature. The room cost just under $300 yet we were unable to use the kitchen, unable to sit comfortably in the front room. The fridge, and tv and lighting did create a level of warmth the fan had to fight with. Call before you book such rooms as two room options do not come with two ac/heating units at all.

Problems that you can’t control arise, it’s how the staff handles the problem that separates an inconvenience from an aggravation! We were on a meandering two week trip through the west, not knowing from day to day where we would end up, waiting till late afternoon to try to find a room. It worked out well up until two nights ago as we were nearing Albuquerque. The two chain hotels that are our “go to” are Best Western Plus and Drury Inn. The BWP was out of King beds, so we booked the Drury Inn. Checked into our room and found it to be 77 degrees. I fiddled with the thermostat and found that the compressor would not stay on. This is where the wheels fell off… down at the desk I talked to the Manager Katrina. Her attitude was less than helpful. She sent Kia up to the room to unplug the unit and to play with the thermostat, bless her heart, Kia didn’t have a clue as to what to do but she was told to try! The compressor kicked on just long enough for Kia to think she fixed it, by then it was 79 degrees. Back to the desk, but this time with our bags. Again, it’s all about the attitude, there were no rooms available, Katrina told us we would not be charged the 250 dollars for the room but would offer us no receipt showing us a refund for what we had already been charged. I doubt I will return to a Drury Inn again.

never paid $400 for a broom with one king size bed and it was not worth it and the food was not good and I’m sure

The day staff and especially Matt, the manager were very helpful and accommodating.

The night manager was interesting and aloof . Why do you have the rooms for. Mobility Impaired individuals do far away?

The breakfast and dinner added to the cost being a little more bearable

Due to overcrowding they upgraded room to a suite for no extra cost. Clean room, comfortable beds.