London Residency Inn

There was nothing to like about that property or the stay!

I would like to formally raise a complaint regarding a recent hotel stay booked through your platform. The property was in an extremely poor condition and presented serious hygiene concerns. The hotel lobby and hallways constantly smelled of marijuana, there was visible dirt and debris outside my room, the washroom was unclean upon arrival, and several areas of the room appeared poorly maintained, including broken fixtures, cracked walls, dust accumulation, and damaged mirrors. I contacted customer support during my stay, but I do not feel that my concerns were taken seriously. Additionally, when discussing the matter with the hotel owner, I was met with rude and dismissive behavior rather than assistance. This experience caused significant inconvenience during an important trip for my convocation, and I would appreciate a thorough review of this complaint and guidance on an appropriate resolution.

relaxed , quite, comfortable, respectable.