Garden of the Gods Resort & Club

The view was great

Got locked out of the room twice, light didn’t work, plug and lamp were broken

Lovely Views. Room was extremely spacious. Room service was quick and the Grand View restaurant was great. Will be back.

We just happened to drive by and decided to stop in to see about staying the night and after seeing the facility and the beautiful view, decided to stay

We were very pleasantly surprised with how beautiful the resort is and the view from your room is amazing and we thoroughly enjoyed our stay there

Everything about my stay was impressive. A major storm rolled in on my second night, and by morning fresh snow blanketed Garden of the Gods Park, creating a breathtaking view right from my room. Because I booked through Hotels.com, I received a room upgrade along with nightly expense credits, which was a wonderful bonus. The room itself was outstanding, with a spacious living area featuring a cozy fireplace and a luxurious bathroom complete with a huge soaking tub — perfect after a cold, snowy day. While I didn't catch the names of all the amazing staff, a few stood out. Ella was an exceptional host who checked in with me before, during, and after my stay, making sure I had everything I needed and that my Hotels.com benefits were fully applied. One evening, I enjoyed a fantastic dinner at one of the on-site restaurants, complete with stunning views of Garden of the Gods Park; Jodie was a warm, attentive, and genuinely friendly server who made the experience even better. At the spa, Erica provided a treatment that was both skilled and welcoming. From start to finish, this stay truly lived up to its name — it felt like a real resort experience in every sense.

View from ONLY part of the hotel and rooms, not all

By booking the scenery hotel we get this view?! Non of hotel description or photos reflect this situation - King Cottage. When we request to do upgrade - and booking.com shows LOWER price than we have paid - the hotel response is - we can’t change your room without EXTRA USD 100 per night. (It’s 40% increase). By the way, hotel is empty. Front desk person Philip completely ignorant of this issue - poor customer service. I give positive credit to Lennea who took over and offered USD 100 in-house credit if we do make an upgrade paying extra USD 200 for 2 nights. The room rate difference between King Cottage and Premium King room on your official webpage is USD 20 ‼️ what audacity to charge us USD 100 per night 🤬 🚨No hotel tour was given 🚨 We were asked to drive to our cottage as it’s based outside the hotel territory 🚨In every hotel with Genius 3 level member, is free upgraded in case hotel is empty 🤷‍♀️🤷‍♀️🤷‍♀️🤷‍♀️

Worst customer service - “don’t care attitude” By booking the scenery hotel we get this view?! Non of hotel description or photos reflect this situation - King Cottage. When we request to do upgrade - and booking.com shows LOWER price than we have paid - the hotel response is - we can’t change your room without EXTRA USD 100 per night. (It’s 40% increase). By the way, hotel is empty. Front desk person Philip completely ignorant of this issue - poor customer service. I give positive credit to Lennea who took over and offered USD 100 in-house credit if we do make an upgrade paying extra USD 200 for 2 nights. The room rate difference between King Cottage and Premium King room on your official webpage is USD 20 ‼️ what audacity to charge us USD 100 per night 🤬 🚨No hotel tour was given 🚨 We were asked to drive to our cottage as it’s based outside the hotel territory 🚨In every hotel with Genius 3 level member, is free upgraded in case hotel is empty 🤷‍♀️🤷‍♀️🤷‍♀️🤷‍♀️

My wife booked us this trip and wanted to surprise me for my birthday which was on Christmas day. I was super excited to stay here. Upon arrival the valet staff was polite. We checked it and we were happy to be here. Not knowing my big surprise when I pulled back the bed covers. A total of three sex stains were on the sheets. We were very disgusted by how a 4 star resort can make mistakes like this. My wife was furious and wanted to leave. Instead we walked back to the front desk to let them know, they said sorry and will change the sheets. We came back to the room after our dinner at the Grand View ( food was decent, presentation was horrible, the food was sliding around) We went back to our room. Yes the sheets were changed but then they put another sex stained pillow on top of the clean sheets. We stayed 12/26-12/28 and have tried to call them and have their customer service liaison or GM to reach out to us. We have not heard any reply or feedback. We will never return to a place which sells "Wellness" and makes us feeling like we need to go get STD tested. Your team needs to figure out what hospitality is. Non was given, no manager reached out, no manager on site!!!! Ridiculous!!!