Historic Plains Hotel

The breakfast-waffles, coffee, fruit and yogurt, were delightful.

N/a

The location is great.

The place needs to be completely remodeled or demolished , our room was not ready at 7:00pm and we had to wait an hour. Broken tiles, cracks in walls, bathroom floor feels like it’s going to cave it, poor lighting, broken chair, honestly the website pictures are probably 30 years old. We contemplated driving back to Colorado to find a room

Downtown location

Front desk staff was basically apathetic when we checked in, rooms weren't ready because they were still cleaning. We had a queen room which was very small. Outdated bathroom. The carpet in the room was filthy. Holes in the blanket. Flat, uncomfortable pillows. Constant drip in bathroom faucet. There was no hand soap in the bathroom. The AC barely worked, we had to use a box fan that was in the closet. There was plaster bubbling and peeling on the ceiling, looked like it was from a water leak. Then, pieces of plaster fell off the ceiling onto my head. I told the front desk manager about it when we checked out, and he was unconcerned. No apology, he said he just guessed he'll have to have someone look at it. We will NEVER stay here again. What a ripoff.

The history and great location

Rooms could use a little updating Hand soap would be nice It would be fabulous if the restaurant could be re-opened Having a shuttle to and from the fairgrounds would be incredibly helpful

Staff was excellent and the historic hotel was wonderful

Everything was good.

I understand it's a very old hotel and they they want to keep the ambiance of an old historic hotel but the windows were filthy. You could not see out of them a lot of dirt and dust behind curtains. We were not informed that doors are locked at eleven o'clock at night, and they do not tell you what door to come in.Thank goodness somebody was in the lobby that let us in. The closest parking for the hotel was 2 blocks away and could only accommodate about 20 cars than the one. After that was about eight blocks away that you had to walk through muddy parking lot and pools of water to get out of.

Nostalgic

Bathroom old. Tub leaked/ran all night Cleaners left trash and cleaning supplies.

The Plains Hotel opened in 1911, I am sure at the time it was a modern marvel. Not so anymore. We came to Cheyenne for Cheyenne Frontier Days and two concerts held there. The Plains location across the street from the train depot is perfect. Lots of options for food or shopping. The hotel I would call quaint, as in it needs a major upgrade to its rooms and facilities. I like older hotels they have character new ones don't. My room was a good size, the bed while not the most comfortable was good enough and a king size bed, liked that. At check-in I was told by the staff if you get to the room and there are no towels or toilet paper call us and we will bring some to you. I thought that a but odd. It was explained due to staffing issues the hotel may have missed something and that prior guests were taking towels from their stay, I guess as mementos. Taking a shower was hit or miss with hot water, not sure why it was this way. The rooms have window air conditioning- that being said the room temp was comfortable. Cheyenne in late July can be hot, but the room wasn't. We had an almost full-size refrigerator in our room an unexpected plus. The furniture while functional needs updating. The elevator is small and slow, so we usually took thecstairs. The staff was very accommodating and apologetic. The bar at the Plains might be its highlight. The staff was great and you can people watch inside and outside on the street. When I was in the service we had a saying "set your sights low and you won't be disappointed" as far as expecting were concerned. This applies to the Plains. Would I stay at the Plains again, not sure but life is funny sometimes you might find based on location it's the place to go.

Old and outdated.