The Hythe, a Luxury Collection Resort, Vail

the lobby

most staff were moody they didnt do my room they have a resort fee for nothing in return

Ski valet was awesome

Excelente

The place was nice great location.

Our room wasn’t cleaned still had food in the fridge and the fridge didn’t work. Called three times they finally gave us a new fridge but nobody came to clean. The engineer who finally came was great and very helpful

We stayed at The Hythe Vail for three nights and had over ten thousand dollars worth of personal property stolen directly from our locked hotel room. This included an Apple Vision Pro, a Chanel bag, and ski goggles. The items were not left out. They were inside zipped bags in our luggage. The in-room safe was too small to accommodate them, which is unacceptable for a hotel charging luxury prices. Someone went into our bags and selectively took high-value items. No one had access to our room except hotel staff. What is truly unbelievable is that after the fact, the hotel somehow determined that there was only one possible person who entered our room on all three days who could have taken the items. Amazing how quickly that conclusion was reached. Even more alarming, there are no cameras in the hallways. For a so-called luxury hotel, the complete lack of basic security infrastructure is shocking. The response from management was dismissive and devoid of urgency. There was no accountability, no meaningful investigation, and no concern for the seriousness of what happened. Being robbed inside your own hotel room is violating. Being treated like it is an inconvenience rather than a crime is infuriating. This hotel charges over two thousand dollars per night while offering motel-level security and a total lack of regard for guest safety. I have stayed in hotels all over the world and have never experienced anything like this. Not once. If you value your belongings or your peace of mind, do not stay here. Paying luxury prices only to be stolen from and brushed off afterward is an absolute disgrace. This is not a luxury hotel. It is an unsafe property that does not protect its guests.

Excellent customer service

The restaurant

Great location and good facilities

Forgotten about at the bar after ordering drink. The French fries we ordered had been sitting for a while and tasted old. Felt ignored by waitress at breakfast and had to go to entrance for bill.