SpringHill Suites by Marriott San Diego-Scripps Poway

Elevators were not running smoothly, musty smell in the room possibly due to carpet

Our stay was extremely disappointing. When we checked in, we asked for extra blankets and were told to wait 30 minutes. After more than 40 minutes, no blankets were available and our kids had to sleep without them. The next morning our bathroom overflowed and flooded the floor. The front desk showed no concern, offered no apology, and suggested we use the lobby bathroom. A staff member came with a plunger but no housekeeping followed for over 30 minutes, which caused us to leave over an hour late for our plans. When we returned, we discovered that housekeeping had not serviced the room at all. Other issues included a leaking iron, my husband having to go again to request blankets, and teens running through the halls late at night yelling about the police. Overall, the service and attitude from staff were unacceptable. This was one of the most unusual and frustrating hotel stays we’ve experienced.

Spacious, comfortable room. Decent breakfast. Quiet area with lots of convenient food options. Close to the freeway for easy driving. Would definitely stay again

excellent stay!

I was very upset with this property, had to ask for 2 days for soap. Then they would clean the room and leave no towels had to go get them myself. Everytime you ask for something they tried to put it back on the guest and not just me, they did the same thing to another guest in front of me. The hallways were always dirty looking. Food was great for breakfast. They need better customer service. The manager was supposed to call that did not happen either.

Great hotel! Love the restaurants and gas station at a walking distance.

The property was clean but the odor of the room

Room were nice and the area was great. The hotel could stand to update their bathrooms

Felt safe with our vehicles parked

Staff was excellent! Rooms very clean, all well maintained. The only thing that was slightly off was the rugs in hallways seemed to carry smells of people's perfume, or whatever - like maybe the hallways just need better ventilation. But overall very good place, wonderful breakfast, and great staff.