The Louie Hotel New Orleans, Belvilla District 6 Formerly Sonder

location, space

no staff to clean puke from guests, when we arrived the main door was open with a bunch of drunk guests and smoking marijuana for high school graduation... they puke in front of my door, in the lift rails and side, damage the lift that end up out of order and we were on third floor. maid did not clean well the puke it was still smelling bad and came 6 hours after my report, the smell was strong until the kitchen while i was having breakfast... horrible stay and there is no staff replying to messages with booking

The place looked nice and the bed were comfy and the linens were clean

We did not receive check in instructions. It was not made clear to us that there was no staff onsite. There were no kitchen towels/tea towels and the tools in the kitchen were minimal (ie, no scissors). The place was mostly clean, but it certainly wasn't deep cleaned in the corners.

The Location was central to everything going on within the city of New Orleans

It was falsely advertised as having 3 bathrooms but upon checkin it was only 2 bathrooms the customer service representative were of litlle to no help and waited until the day of checkout to break the agreed upon offer of compensation for the inconvenience claiming it was booking.com who did the details of the listing.

Surroundings

The beds are hard and no TV's

A localização é muito boa, rapidamente você está circulando pelo French Quarter, fácil sair e chegar dos principais pontos da cidade, a acomodação não tem estacionamento mas vc encontra vários próximo ao apartamento, inclusive de rua.

Pressão de água no apartamento é fraca, a acústica práticamente não existe, facilmente vc fica ouvindo a tv do apartamento ao lado. Tive um inconveniente com o chuveiro de um dos banheiros que estava quebrado o suporte da ducha, enviei msg pela plataforma mas não tive retorno.

Rooms were excellent, minor issues only.

The shower pressure was bad and it ran out of hot water quick. Also the attached bathroom in apartment 2A had the toilet running constantly.

The room was beautiful, well laid out, clean.

The elevator didn't work. I had to get another room for a member of our group because she couldn't climb 3 flights of stairs. The listing did not say the elevator was out. So make sure you can haul your luggage.

We loved the space. It looked newly renovated with quality materials. The beds were very comfortable. High end Matouk towels and soaps, shampoos & etc from Frama that smell so good. I bring my own soaps when I travel but didn’t use them this time because The Louie supplied superb quality and plenty for our short 3 night stay.

Elevator was broken. We were on top (3rd) floor. It was brutal to bring luggage up & down. First day, I called the contact number supplied and was told it would be fixed next day but never got fixed for entire stay. I am nearing 60 and it was difficult but place was amazing so I choose to not dwell on it.

Nothing

Everything from the front door to the customer service we tried to get help from. HORRIBLE experience! Thank goodness Booking.com helped us or we would have been sleeping in our car. Do not deal with this place!