Residence Inn by Marriott Fort Smith

Over all the room was excellent. There was a few issues with one of the bedroom tv’s but we were only staying one night. It wasn’t a big deal. The room was very clean. We loved it has 2 bedrooms and 2 bathrooms. The beds were comfortable. We had a great experience. The staff was really nice.

When we checked in, only one of the people at the front desk welcomed and acknowledged us. The lady just kept doing whatever she was doing. She could have at least spoke. Our room was spacious and bed was comfortable. Seemed clean over all. The floor of the tub didnt seem as clean as what it could have been. The tv was situated towards the bed only so everyone would have to sit on the bed to watch. It was also hard to figure out how to even use the tv. 2 remotes with 2 different functions. Took like 10 minutes to finally start watching. It would have been nice to have some instructions as it was frustrating The breakfast options were decent but the attendants kept allowing the sausage to run out before making more. Normally it would make sense to keep a backup in the warmer to keep items replenished adequately so people didn't have to sit and wait 15-20 minutes. Overall it was a good stay.

Body hair in shower and toilet. Foul odor in hallways and elevator. Hotel over all was not in good condition and was not as clean as other Marriott affiliated hotels. Trash in grilling area. Extremely loud AC unit

Disastrous checkin for grandparents with 5 kids. I reserved and paid for two, 2- bedroom suites to be told upon arrival that they had 1 available but would get me 2 other single rooms. No charge on the 3rd room. I explained that the children were 6-13 years-old with only 2 of us adults. I will skip the drama to say that we ended up in 2 rooms, 1 double suite and a single. If only they had alerted me that “construction “ had changed my reservation, I would have found other lodging. The Marriott made us pay for the single room and told me to check with Hotels, com about a refund on the other double room. (They charged us nearly the same price for the single.) And, yes, this was from the property manager. As for the single room, the shower had a lovely glass system installed 8 degrees off level. If I had realized that before getting in, I would have stuffed a rag in the track. It took Olympic dexterity to keep the door closed and shower at the same time. Speaking of the Olympics, we didn’t get to watch them that evening as even the children couldn’t figure out the remote controls. I travelled professionally many years. This experience takes the gold medal in disappointing hotel experiences.

I have tried to get a cancellation and called the company but the manager was never there and I never got a call back.

This location was under construction right as you walk into the hotel for check in. Had to take your luggage via alernative routing. Would not have stayed knowing this. No mention on website. No discount was offered for the inconvenience.

Stayed 5 days and housekeeping never came. Called to ask if someone could at least empty trash... they said yes, but no one came to empty. Under construction, so many amenities were not available. Breakfast scaled way down. Tripped over raised carpet in a doorway, called to let front desk know that they might want to tape it down so no one else falls. They never did. Room was nice, some staff were cool, just made assurances that weren't followed thru. Not having housekeeping for 5 days was not really acceptable for the price you pay.

Property was under repair which is understandable but the elevator only worked from the 1st floor and the continental breakfast was cereal and cold biscuits. The room did not have bedding for the pullout sofa and the keycard worked only after multiple tries of each card. The staff did what they could.

Great area friendly staff

This Residence Inn is newly renovated and the rooms look amazing. The rooms have all new appliances with very comfortable beds and linens. I felt like we were in a new hotel. The renovations are almost finished and the hotel was extremely quiet with no extra noise from updating. The staff was very welcoming, friendly and helpful! The hot breakfast just hit the spot with eggs, sausage, homemade potatoes, juice, all flavors of coffee, biscuits and gravy and fruit. Brandon at the front desk and Angela and Taylor in the breakfast area made our stay so special and I would like to thank them for their hospitality.