Hampton Inn Kent/Akron Area

Lack of staff at front desk.

This hotel was okay, but disappointing for a Hampton Inn. Their recent renovation did NOT provide ANY Towel Rods in the bathroom!! Seriously??? The towels were provided on a shelf, but that wasn't conducive for hanging anything, even though we forced it to do so. There was a hook on the back of the door and a small shower door handle, and that was it. There was plenty of wall space for multiple towel rods, so that wasn't the issue. Incredibly inconvenient!! Other than that, the room was spacious and clean and all items (microwave, refrig, shower, etc) functioned well. We were not happy with the duvet on the bed. It was the heaviest we ever experienced, like a weighted blanket. Too much for summertime. We'd kick it off, but the thin sheet wasn't enough for the A/C. So after going from too hot, to too cold a number of times, we finally got up in the middle of the night and disassembled the duvet so that we could just use its thin cover. That finally worked okay. The staff was friendly and helpful. Breakfast was okay. Although the problems mentioned are rather minor in the whole scheme of things, it was still a disappointing experience for a Hampton Inn.

Everything was great

The room was pretty decent. However parking lot was trashed, broken glass, food and platic bottles. The carpet in elevator wasnt vacuumed regularly. Staff was friendly. Breakfast was pretty darn good. Good job there. Overall a 3 for the stay.

elevator Area very dirty

I don’t even know where to begin. We arrived Friday late and checked in. It was late, so too late to complain about how nasty the bathroom was. Long black hair everywhere on the floor, the shower drain looked like it had all kinds of nasty hairs n the grate. So, the next morning I told “Rashed” and he nonchalantly said he’d let a manager know. I thought for sure they’d clean it that day, but no. Never touched it. Next day, complained to “Rashed” again. Guess what, they never touched it the second day. Finally after a third day of complaining they finally brought towels and later that afternoon the hair was cleaned up on the floor but not the shower. I used a washcloth to dry a small water spot up on the bathroom floorand the white washcloth came up totally disgusting, I’ll Enclose a pic of that. They never refilled the shower gel, so 4 of the five nights no shower gel. The never made the bed or cleaned the room while we were there. The furniture in the dining area was disgusting. I’ll also post a pic of the business cards displayed in the lobby so you can get an idea of who owns this franchise. I really wish they’d make hotels fly the flag of which country the owner is from so you know how the service and cleanliness is gonna be. It sure seems if they are from mid Eastor that part of the world, they don’t have the same standards. Whether it’s a convenience store or a hotel, they never have USA ideals and I can’t believe the “Hampton” by “Hilton” would allow this much filth.

I don’t even know where to begin. We arrived Friday late and checked in. It was late, so too late to complain about how nasty the bathroom was. Long black hair everywhere on the floor, the shower drain looked like it had all kinds of nasty hairs n the grate. So, the next morning I told “Rashed” and he nonchalantly said he’d let a manager know. I thought for sure they’d clean it that day, but no. Never touched it. Next day, complained to “Rashed” again. Guess what, they never touched it the second day. Finally after a third day of complaining they finally brought towels and later that afternoon the hair was cleaned up on the floor but not the shower. I used a washcloth to dry a small water spot up on the bathroom floorand the white washcloth came up totally disgusting, I’ll Enclose a pic of that. They never refilled the shower gel, so 4 of the five nights no shower gel. The never made the bed or cleaned the room while we were there. The furniture in the dining area was disgusting. I’ll also post a pic of the business cards displayed in the lobby so you can get an idea of who owns this franchise. I really wish they’d make hotels fly the flag of which country the owner is from so you know how the service and cleanliness is gonna be. It sure seems if they are from India or that part of the world, they don’t have the same standards. Whether it’s a convenience store or a hotel, they never have USA ideals and I can’t believe the “Hampton” by “Hilton” would allow this much filth.

The trash cans out the front doors were always overflowing with trash all over the ground. The rooms were clean. It was just that first appearance