Best Western Diamond Bar Hotel & Suites

员工对于客户的态度需要改善。

The location

How they were too busy where I can’t stay a couple of hours extra even if there was an extra charge

That you have your privacy

The response time for towels, what’s offered at breakfast and the no 10:30 late check out request.

price

everything from the beginning to the end, our room, nothing like the picture after checking in drove around trash all over the back right when walking in the hotel we got some one asking us if we needed a pill, some stuff to make us have a good time , we left to eat came back. and the same guys sitting in is car asking us again wen to the room the pillows were not even pillows they look like couch pillow small n squared missing towels we open the window because the ac was not cooling we hear people out side then you hear the laughing loud n they you smell the smoke marijuana they are drinking been loud I close my window and they say we will be louder bitch they were there still 2am nobody answered the front. waited till the people left try to sleep then you have people coming slamming the ice machine tropin stuff laughing say you been loud them responding I don't give a fuck. @330am left my room n slept in the car. at checkout they said how was everything I said horrible and the answer I got was. sorry maybe next time you will have a better experience and walked away

Staff

You can hear every step someone takes above your room

Very disappointed

The first room we were given wasn’t at all what we expected. The bathroom door wouldn’t close and the room itself felt dirty. We voiced our complaints and were given another room - the bed in this room was extremely noisy due to the bed sitting on a metal bed frame.