Best Western Diamond Bar Hotel & Suites

We had bugs in our beds, they were larva, and the manager said it was our fault. He became extremely hostile and said he wouldn’t compensate us even though we couldn’t even sleep in one of our rooms. The other room had roaches, that the manager said we had to have evidence for. We actually took pictures when we got back to the other room since there was a new roach in the room. I honestly would give this no stars if I could.

Very quiet and clean.

We like the breakfast offerings and time-frame. The location of the hotel is a little odd....tucked back in a corner, dead-end kind of street under a railway.

Our only complaint was the actual location of the hotel and luckily we had an inner facing room because the outter rooms would no doubt be loud with traffic.

Its close to restaurants

The AC is so loud that its hard to sleep when its on. Water on the shower is very slow cant even take a shower properly. The pool is not pleasant.

I like that the housekeeping staff cleaned everyday and made sure we have clean towels, shampoo and sheets. They made my stay better

I didn’t really like where the hotel was located, it was a bit sketchy but overall manageable

location near stores

no microwave

nothing

Me and my family stayed for two nights, after the 1 st night a very rude housekeeper knocks on our door , I asked if we may have" new towels she with an attitude said "give me the old towels" i said sure of course" I was charged $50 for towels!! , we cleaned our room spotless! however they charged for "stains" you can tell they just want to charge you for any little thing to get money out of you when I called front desk questioning these charges front desk man said i will send you pictures at my convenience lol never again Unprofessional . I travel ALOT and never been charged or been a problem to any hotel