Best Western Danbury/Bethel

The stay was okay. Could be more cleaner. Rooms dont like nothing like they did in person.

Nice clean facility close to the highway, but very quiet.

No complaints.

Clean room, AC worked great, bed was comfy. All was just what we needed!

Bath tub had mold at the joint near hand rail

It was clean and breakfast was hot with lots of options.

It was hard to navigate to and outside food options required some additional driving and navigation.

Staff was not friendly, or understandable. While lobby area and hallways were remodeled, our bathtub/shower was broken and the attempted repair looked horrible and the shower head was horribly old and totally discolored. On our second day, when we returned to our room after a full day outing, our room had not been cleaned or made up. When I complained, i was told a room cleaning needed to be requested. Unheard of! Not signage showed that. The cleaning staff was gone for the day so we requested new towels which we received. Totally unacceptable.

My stay was not comfortable. The room was uncomfortable, it was not carpeted, the tv was not clear, the shower curtain would not stay in place so the floor got wet when I showered. The pillows were small which made sleeping difficult. There were not many electrical outlets in the room. I would not stay at a Best Western hotel again or recommend it to anyone.

We have a camper and there parking made this stop easy. Room could have been cleaner. One sink leaked and cracked. Otherwise ok.