Mosborough Hall Hotel, BW Signature Collection

Lovely location for a wedding.

The breakfast wasnt great. Better if cooked breakfast was ordered and demand. Not proper coffee but a coffee machine where you helped yourself. 3 star experience.

Location of the hotel. Pleasant bar/lounge.

Bedroom was small and basic. Did book an "executive" room but because we had a dog, we were downsized to standard double.

Food was good Room was fine

None

Nice setting

Bedroom lock was temporary with plywood over it and had a physical Key door sometimes difficult to lock. Staff explained it would be changed

Location, comfortable bed, size of room

The new breakfast format was better with the self-service breakfast as could have what you wanted at no extra cost.

This was the first time my wife and I had been out for afternoon tea in 40 years. YES, I know! My future daughter in law was a gasp too. The service was abysmal to say the least. No teaspoons came with the tea, we had to chase a member of staff down to ask for some. We asked for some extra hot water for the tea and it was brought out in a cup! Then the fire alarm had accidentally been set off, so we had to go outside to the fire point. 10 mins we were back in, but our teas had gone cold. Granted the alarm was out of their control, but we wasn’t offered any more tea, instead we were told by a member of staff we could have some complementary drinks but we were driving. My daughter in law went and complained about the poor service we had experienced to which we were told we didn’t have to pay which was good, but we won’t be going back.

My husband booked a Mother’s day Afternoon Tea here as a surprise and change and after looking at the good reviews and the menu but we left disappointed. The bar and restaurant is light and bright with a nice atmosphere and views. However we were sat in a smaller room behind the main bar which although an clearly an old room and light it lacked atmosphere, had no view out at all and was extremely hot. We asked about turning down the heating and were told that it was hot but that nothing could be done. Our daughter had a headache due to the heat but even a change of table wasn’t offered. We had a late booking for five people and when we arrived there was only one other group in the room who were finishing, so the room was empty. The restaurant was also emptying but we were not allowed to move to it. The waitress was very pleasant but seemed to be the only one dealing with the afternoon teas. We were not given a menu, which would have been nice. We were told after asking what teas there were, there was a very limited choice of teas available. The tea arrived in metal canteen tea pots, that you’d get in a supermarket cafe, I thought they’d have some nice tea pots, cups and crockery to make the experience a bit more special but that wasn’t the case The afternoon tea itself looked decent. The sandwiches came on a variety of breads but lacked any filling and taste. In fact there was so little in them we were basically just eating bread with a scraping of tuna etc and there was no garnish. My husband noticed after looking at the menu on his phone the quiche’s were missing. He asked the waitress about it who then questioned him if there was quiche on the menu. She went off to the kitchen coming back with them and apologised. The kitchen had forgotten them. My mother in law then pointed out that they were cold and still frozen in the middle, the waitress apologised and took them back but didn’t bring them back again, nor did she offer anything else replace them, even when asked so we had one less item. The cakes were edible but nothing special and lacking in taste. The lemon meringue tart had been replaced by a kind of soft mousse lemon cheesecake, which must have sat out too long as it had gone very soft. The scone was plain and a decent size but there was no alternative available. We were given a box after asking for the remaining scones and I asked for a tub for the cream, I was brought foil, yes foil, to put it in as there were no tubs. Overall the experience was disappointing and I don’t think it was worth the cost, of £22.50 each for 5 afternoon teas. You can get better afternoon teas elsewhere and in a nicer setting for a similar price, where the sandwiches are full of fillings and come with a garnish, the cakes are homemade and tastier, you’re offered a choice of scones and a better selection of teas and soft drinks.

We have stayed at Mosborough Hall for 41 years and recently we have noted poor care. Yet again cold water for making own coffee at breakfast and no orange juice as decanter empty. Second morning at breakfast it had changed from cook to order to buffet. I went to buffet and got a bit after lady said so ,only to see other guests received a cook to order poached egg ,which I would have had again. We always stay there to see family and probably always will but small things have disappeared. Love the staff but it just needs a gee up xx

Steeped in history this lovely hotel is a lovely place to stay

All good