Best Western Fireside Inn

Excellent breakfast. Fred was amazing.

Parking lot needs resurfacing.

The breakfast and the restaurant

Stayed here over a weekend in March and have stayed before several years ago. Room was good, clean and everything except one TV remote worked. For food, Only went to in House bistro once for included b-fast. Was very underwhelming quality wise but about what you could expect from a complimentary b-fast buffet. Lone & minimal interaction with housekeeping was most positive staff interaction. Value for cost of the stay & Front desk staff is primary reason for lackluster score. For the face of the property, they are either not overly keen on being there at all or don't enjoy their job. While no single issue arose that can be pointed out as the primary source of having this impression, it occurred over several smaller & short interactions. There was always an air of hubris of some kind during the interaction, they still did their job but they definitely had no intention to go anything beyond that with just a slight hint of 'you're the lucky one to get to stay with us' tone/arrogance. My suspicion is that they are not happy with their employer and it is that coming through in their efforts and persona's. For the cost of the per night, one should expect a higher level of professionalism but such is not the case. My recommendation is to limit your stay to a single evening if you wanted to experience one of the themed suites but not any more than that. I will not be giving any more of my $ to BW Kingston.

My stay was amazing from start to finish. I absolutely loved the location and the cozy atmosphere of the rooms. The price was great for what you get, and the beds were incredibly comfortable. Everything was very clean, and the room itself was spacious and had everything I needed. The fireplace was such a nice touch and made the space feel even more relaxing. The staff were incredibly kind and welcoming, and the breakfast was amazing. I would definitely stay here again!

The only minor downside was that the ice machine wasn’t working during my stay, but it was such a small thing and didn’t take away from the overall experience at all.

The staff were quite kind and helpful. There was a good balance of luxury and direct comfort. Also, the breakfast was unusually good and complete.

It was fine as it is.

Tom's Place is a definite hit as an old-fashioned pub. Excellent food, ambience and attentive staff. My wife is gluten/lactose intolerant and was able to have some GF options added to some sandwich options, with no ill effects. Don't have to leave the hotel which is great if you want a few drinks to unwind. Room was comfortable enough but a bit dark. It had a safe for valuables which is always useful.

1) Room bathroom was a little small, can't fit two people in comfortably 2) Parking at the east entrance isn't that big. When we arrived , there were big puddles of rain right in front of the entrance door, which was awkward when you're trying to bring suitcases in to the room. That area needs to be improved to provide better weather protection. The road also needs attention. 3) The general hotel exterior is tired and dated. Needs some updating/refreshing. 4) Our room didn't have a kettle or microwave but there was a small fridge.

Cosy spacious room, clean bathroom, 2 restaurants, close to railway station

It is only credit card you can pay. Google pay didn't work. If you lost your physical card, can be a problem.

The breakfast was enjoyable. The maitre d was very attentive. I noticed on my bill, once I arrived home, that I was charged $6.95 fir a room mat?? Would like an explanation please.

Being charged for $6.95 for a room mat. I would like an explanation for that.

Love having a fireplace and the option of a bath. Tom’s Place is a great little restaurant.

Nothing