Best Western Heritage Inn

I like to the price and not it was fairly clean

I didn't like that people hung out in the parking lot I didn't like that there were little ants or bugs in the shower and bathroom Jesus is really good thank you

Clean, affordable, and in a great location close to everything. I really enjoyed my stay and will definitely be back!

We chose this hotel because it had rooms with 3 beds, looked nice from the photos,was budget friendly, and had free breakfast. We had a very mixed experience. On the positive side, the room was spacious and clean, and having three beds in one room was a huge plus and this is why we chose this hotel. The front desk area looked recently updated, the staff was very friendly and welcoming, and the pool was clean and well-maintained. There’s also a certain nostalgic charm to the place that some families might appreciate. It also offers free breakfast. However, there were a number of concerns that made us feel this motel may not be the best fit for families. The building itself is quite old and feels worn down in many areas. Our room was very butted up to the freeway, so traffic noise was extremely loud day and night. We opened the window to see out and your view was the freeway. Even more frustrating, we could hear constant stomping, yelling, and movement from the guests above us for hours—it was nearly impossible to fall asleep. Safety was another concern. There were some shady people around the parking lot, and at one point we could hear a man loudly yelling at his child, which was unsettling. The door to our room had large gaps around the top and side—you could actually see the sun light from inside the room. That, combined with visible black mold in the shower, made the space feel less than secure or sanitary. We left after the first night for a different that was better for our family. We truly appreciated the space and friendly service, but until some serious updates and safety improvements are made, we wouldn’t recommend this motel. It has potential, but it’s not quite there yet. It’s a hotel that you get what you pay for.

The staff are easily approachable and always making ease of an requests or any concerns I may have.

Staff was helpful and friendly

Found a bunch of crumbs on thw floor from bread so its likely they didnt clean very well. Bread was pretty hard so it had been sitting there for some time.

Very nice for price

Staff very friendly. Room was clean. It had a refrigerator and microwave which was nice and convenient.

There were definitely people living at this hotel. It smelled like weed all day long and people were constantly in the parking lot drinking beers in the backs of trucks. When I arrived to check in, someone was hanging out in the front office whose car had dozens of stickers about what he liked about women's bodies. As a woman checking in alone, this made me very nervous. This man visiting then "joked" with the front desk staff about giving him my credit card number and asking the staff member to give me keys to his room instead of my own. I felt very uncomfortable and unsafe. Instead of going to my room to unpack, I left and returned with my partner only that evening. We had our children with us and did not feel safe. Also, when we entered our room, there were several large wet spots. The television did not work - it kept buffering and made most of the stations unwatchable. I will never stay here again.

Does not print receipts or appears to participate BW rewards program. Call GM Alfonso and he will tell you that himself. Credit card? Be sure to be prepared for an actual charge - Not Hold of $100 on check in. Still waiting for it to be reversed. Worse slip trip fall hazard I have ever seen going in and out of the lobby. Unexpected small step. I tripped. Not ADA compliant. Plus the doorway walks directly into an active 2-way driveway.

Too noisy!