Americas Best Value Inn and Suites St. Cloud

Not good the hallway smelled like animal urine, the towels in the room were dirty and it looked like the bed had been slept in already. Toilet wouldn’t flush, the shower knob would hardly turn on.

The only reason we got this specific hotel was the pool which was sadly closed the whole 5 days we stayed which should be updated on the website along with the pet fee which was 10 each on the website but in person it was 15 per pet. Management was incredibly rude and false advertised breakfast. There was none. Every time we would come down we were questioned about our room and there was also a bunch of homelesses around. It is not safe to have your kids running around outside nor be outside alone. We were there 5 days and no one cleaned our room or changed the beddings and only two towels for five days. Need new management. Also vending machine didn’t work was a scam on credit card said it was 1 $ reality was 4 something. Labels are marked wrong. Air conditioner rattled and banged in room 238 and the cards we kept having to get replaced because they would stop working. Room was under the name Julie Wollenburg we want our money back or we are going to report to corporate.

It was fine for a night. The guy on the desk was amazing.

We have stayed at other America's Best hotels and this one did not measure up. Pulling up we thought the hotel was closed until we saw the lobby because the adjacent restaurant (connected by skyway) was out of business and the pool area at the front of the hotel is papered over. *Perhaps you could use that window space to inform your guests what changes are coming? Missed opportunity for advertising.* Our room was 2 double beds with a bath, and I had to fight with door lock Everytime. The chain did not fit the chain guard as it was welded to far. You could see an iron holder, but no iron, the room smelled of mildew, and our AC/Heater did not work.*when I needed to have the key reprogrammed a second time for Room 133, I mentioned the AC and was told, we know--shrug.*. I was traveling with dogs, so I appreciated the pet-friendly nature of the hotel, and I was glad the windows opened so at least we got some cool air into our room, later the heater would have been nice as my kids don't snuggle, they hog the blankets. On the whole, with my key cash, the room + dog fee was still less then the big hotels for a Saturday night, but PLEASE FIX THE HEATER/AC FANS. I can live without breakfast, I need air movement. And seriously do something about the paper covering your Pool area. Printing is cheap, and you could offer a design contest/project to the art students right there at St Cloud State.

Checked in went to room. Sheets were bloody stained. Room was dirty. Was not comfortable staying. Hotel refused to refund we left. Our credit card was charged $83 for a $ 52 rate. Do not recommend this site

Ice machine broken. Tv picture was bad. Room was kinda dirty. Wouldn't recommend staying here. Price was cheaper than most. You get what you pay for, I suppose

Rooms dirty, unkempt and smelly. Took 3 room changes to find one manageable. Beddings were stained and dirty from previous use. Had to wait till the next afternoon for housekeeping to wash sheets and comforters so we could get clean sheets. Mattresses were very old and stained. No heating in our room and portable heater available was not working. Tub very dirty and not cleaned; uncertain when it was last cleaned. Housekeeping and one front desk staff worked hard to meet our needs with the limited resources they were provided. Building is run down and needs serious face lift.

The room was dirty. Cigarette burns and stains on the comforters. Sheets and towels are dingy. Carpet feels damp and the room overall smells musty.

Very Clean & comfortable. No troublemakers around. Front desk was a bit rude but understood to keep vagrants out, but still, bit too sharp considering I PD good money for my room. No breakfast.

Nothing. No ice machine, no breakfast, no hot water (slow trickle), no pool. No air conditioning or it did not work? Refrigerator door won't stay close, had to put my suitcase in front of it. My door card did not work most of the time. Some of the exit doors were locked.