Best Western Tower West Lodge

We never got to stay. The manager of the hotel called prior to us arriving, and informed us that they were overbooked and that we need to move to a different hotel.

AWFUL service. Everyone we came in contact was rude, not helpful. We were locked out of our room 4 times during our visit. Acted put out when I needed the key reprogrammed. My room was not restocked with coffee when asked. Then went to the front area to get coffee and both were out. Absolutely not worth the money.

N/a

The building appeared to be very old, we replaced in a non-smoking room that smelled like smoke and requested to move to a different room. They transferred us to a room by housekeeping, and the staff had their personal children there and were extremely loud. The overall hotel looked dirty and would never return to this hotel again.

It was pretty nice a little bit of hair on my bed

Garden tub

No breakfast, VERY OUT DATED, NO ELEVATOR FOR 2 FLOOR QUEST HOT TUB HAD NASTY FLOATING AROUND AND WEHEN I WANTED TO EXTEND MY STAY DUE TO BAD WEATHER I WAS TOLD THERE WERE NO PRICE DIFFERENCE ON A SUNDAY NIGHT RIDICULOUS 😢

It was in between my 2 daughters houses

The pool was probably one of the warmest pools we’ve had at a hotel. The kids were very happy they didn’t have to have their swimming time entirely in the hot tub. Also, we had to get an extra bed and the manager was very accommodating and got one to our room pretty quickly. She even knew what room we were in just by remembering a conversation from a half hour before. The breakfast was good and hot too! Would definitely book again!