Best Western Tower West Lodge

Good location with restaurant on site, limited space for parking a vehicle with a trailer

Hotel is clean, beds comfy rooms clean. Have stayed here before around the same time of year. Nice to have fresh coffee available in the morning for guests. Bar/restaurant is excellent food/drink, atmosphere. Bartenders are fantastic, very friendly and knowledgeable, make you feel welcome. Would definitely stay here again.

Our door to our room was wide open when we arrived at our room after check in. The entry way has clumps of mud…very dirty.

Very old building, reviews didn’t match the condition. Didn’t get the room I booked, there was a bar fight in the lounge, blood all over that wasn’t cleaned up when we went to try and eat. Vomit by our car in the morning. Obviously a party spot for the bad side of town.

Overall a decent place to stay. Nice restaurant, nice lounge. Breakfast is not included in the price... they have a breakfast buffet for 11.99 or you can order off the menu (except Sunday). Buffet has a wide variety of food options. Windows could use a good cleaning. Shower water pressure could knock a small child down (a plus in my book!!). Coffee maker, refrigerator and microwave in room.pool could use a facelift/upgrade byt, definitely usable. Hot tub was ok.

We liked our stay and will stay again when in Gillette. Staff was great.

The two things I look for in a hotel are breakfast and a fitness center. This hotel advertises both, but is very misleading. We traveled here with a group of athletes and multiple families contacted the hotel prior to our arrival to make sure these things would be available for our stay. However once we arrived they informed us breakfast would be an additional $12 a person, making each room $50 more a day on top of the previous price. The hotel is clean, but extremely dated and run down, barely worth the original price, not even close to what the breakfast cost would add. On top of that, the breakfast was not even available at all before we had to leave on any of our three mornings. We had to go to a grocery store and prepare meals. The fitness center is also closed and locked before 7am which rendered it unusable for most of our party. As someone who stays in this town many times a year, there are MUCH nicer places for much less. Walls are paper thin, we could hear word for word conversations on both sides of our room. The coffee in the lobby was always empty and the hot water was cold. The front desk staff were not friendly. Overall a terrible stay.