Best Western Riverside Inn

Breakfast was good and staff were friendly.

Old furniture. Needs to be upgraded .

Room was clean and sizeable.

We were in a pet friendly room but were put on 2nd floor, was impossible to get dogs in and out. Pet friendly rooms should all be on 1st floor with outdoor entrance (which this hotel offered and I requested). Also, we had neighbors in the room to our right that had a party until 2am (loud music and singing). We needed to b out by 7am for travel. It was a really terrible stay. Hotel was not very accommodating to our circumstances. We will not return to this location.

We are beyond frustrated with how we were treated regarding our stay and cancellation. On Tuesday evening, May 5th, we went directly to the front desk IN PERSON to cancel the final night of our reservation for May 7th. We spoke with Megan, who told us the cancellation had been “released on their end” and specifically instructed us to contact Hotels.com for the refund because the hotel had already handled their side. Now Hotels.com is claiming the hotel NEVER canceled the reservation, and when we called the hotel back, we were told there are “no notes in the system” and apparently no record of the conversation at all. Trying to resolve this with Hotels.com and the hotel has been a nightmare. Multiple calls, being transferred around, language barriers making communication extremely difficult, endless “so sorry for bad experience” responses, yet absolutely NO actual help or accountability from either side. The hotel says it wasn’t canceled, Hotels.com says the hotel never notified them, and meanwhile the customer gets stuck paying for a room they canceled TWO DAYS EARLY in person. Beyond the cancellation issue, the stay itself was not pleasant. The beds were hard as a rock and incredibly uncomfortable. The bathroom was so tiny you could practically touch the door while sitting on the toilet. You had to walk to another building entirely just to get breakfast. To top it off, the toilet clogged during our stay and nobody could even bring a plunger until the next morning. Overall this was an extremely frustrating experience from start to finish, with poor communication, poor customer service, and zero accountability. We absolutely would not stay here again and would strongly recommend others think twice before booking here, especially through Hotels.com.

Personal nett und freundlich, sehr hilfsbereit. Frühstück reichhaltig und gur.

Zimmer sehr hellhörig. Man hört wenn der Nachbar auf Klo geht oder Wasser läuft. Wir hatten Zimmer nähe des Eisautomaten nicht so prikelnd. Das Bad bräuchte mal ne Schönheitskur.

Breakfast and location. Near the park and freeway.

The gym needs fixed or taken out.