Best Western Executive Inn

Convenience to family we were visiting. Dog friendly.

The property needs updating. Also, I tried to call several times with questions before arrival and couldn't get an answer. I learned after arrival that no one was monitoring the front desk until late in the day around check-in time. When we were checking out, someone was present. As we were leaving, I told him the public rest room needed attention. He either didn't understand or wasn't concerned. (There was diarrhea left in a toilet and one stall door latch was broken.) The motel met our needs for an overnight stay with our dog but I don't think we would choose it again.

Location was the only good thing

The staff was rude the hotel room was dirty and the microwave was broken

Friendly and helpful staff, great water pressure in shower,

internet kept dropping out I had to turn the heat up because the blanket on bed was very thin

No

La habitacion y el personal

Room was ok if you didn’t want to watch any television. It did not work! Too pricey for the stay! Oops, bring your own hair dryer….not one here.

Even though we stayed at a non-smoking room, people were allowed to smoke right outside our room in the balcony; they were even smoking marijuana. The microwave oven in our room was missing the handle to open it; we mentioned this at the reception desk, and they said they were going to take care of it, but they never did. Internet was poor, it would drop several times. Breakfast was dismal: rubbery eggs that seemed to have been there for a while, hot water for tea was not hot, dry muffins, not many food options for breakfast. The receptionist had a very heavy middle Eastern accent that was very difficult to understand. There was mold in the bathroom in the room. The entire hotel seems to be in disrepair. The washer and dryer were out of service. The receptionist offered to give me 1,000 points for my troubles, but I have not received them yet. Not happy at all.

IT WAS FINE.

THE TV STOPPED AT 10:30 WOULD NOT GO FURTHER. WE WERE CHARGED FOR ANOTHER ROOM WE DID NOT ASK FOR. I WILL NEVER USE BOOKING.COM AGAIN, YOU STOLE OUR MONEY!!! ALSO, CHARGED MORE IN THE END FOR ANOTHER ADD ON. IT WAS AN AWFUL EXPERIENCE FOR US. ALSO, IT WAS SUPPOSED TO BE A DISABLED ROOM, I CANNOT GET INTO A BATHTUB, SO I COULD NOT TAKE A SHOWER! IT IS NOT...A DISABLED ROOM!!! WE SHOULD BE RETURNED OUR MONEY, NOT TAKE MORE FROM US, WE WILL NEVER EVER USE YOU AGAIN!!!!!!!!!!!!!!!!!!!!!!