Best Western Executive Inn

My car was parked in the parking lot and when I came out they had the lawn service people My brand new car was covered in grass rocks dirt I had to take it through the car wash just to get it off then that left scratches on my car I am beyond mad. Venomic matters even worse when I went and asked for clean towels they refused to give me any

It was local

The mold in the bath tub, the roach that has to be killed, pool closes at 7 and Sam the front desk clerk is unpleasant. Also my bf (who checked in)is a below the knee amputee and we were put on the second floor.

I had to battle with rouches in my bed all night, the bathroom was so dirty that I couldn't even take a shower there

Good quakity

My note stated breakfast ended at 9:30 a.m. but they were packing it up at 9 when I went down that morning. Therefore nothing was really on the bar at the time I went.

I did not have an issue with anything . Except there were no towels in ,y room when I checked in but the front desk person did get me some right away when I notified him ,

C- at best. Property is looking shabby inside and out.

Ready to be remodeled

Nothing front desk was extremely rude and unprofessional. Never in office always sitting by the pool! I will never stay here again nor a best western again.

April 2025, my family with an infant, got a double room. I have stayed here a few times in the past, including most recently in February. I got to the room I pulled back the sheets of the bed and found stands of hair in each bed. One bed it was in the center of the bed while the other under the pillows. This hair wasn’t mine. I immediately went to the office and asked for clean sheets and pillow cases from the employee Sam. Sam stated that it would be a 45 minute wait since the bed sheets were in the washer. He asked if I wanted to switch rooms and I stated it was ok as I could change the sheets myself with no issue, plus I had already taken all of our things in the room. Shortly my husband arrived and sat near the head of the bed on a blanket. He moved his arm up and a very long light brown and blond string of hair was on his arm, my hair is dark brown med length, so not mine . We had plans so we left and I didn’t check anything else in the room. Later in the night myself and infant child returned to the room first. I made the beds and got us ready to shower. Grabbed the bath mat I see another long strand of brown/blond hair visible in the tub. I look around the tub and it’s several strands of hair in the tub at least 15-20 some short some medium all different colors and types. I take over 30 minutes trying to get the hair out with my antibacterial wipes unsuccessfully. I then go to grab the 2 wash cloths and towels only to open them and find hair in 3 of 4 of them. At this point I’m past disgusted. I then redress myself and infant and walk to the office, where I let Sam know there is hair everywhere in the bathroom that I just clean up and also in the towels, I asked for fresh towels. He told me to give him about 20 minutes and he’d bring them to me. I wait in the room and he later calls to tell me that he only had the 2 wash cloths and no towel so I would have to wait until 8am to get towels. I proceed to ask was I not supposed to shower myself and child for bed? Sam repeated it wouldn’t be until 8am, so almost 9 hours away at this point. We had a very long day travel and being around others and shower nightly. So I pack up myself and infant and I head to the office backside near the pool door and discover it was locked so I walked around to the front which was also locked. Sam opened the door to let us in and I give him the keys on the counter. I ask him for a refund due to the conditions of the room and there was no other room availables by this time. He attempted to call the owner at least 3 times because he said he couldn’t issue a refund. I’m upset and tell him I needed a refund and I would drive elsewhere to find a clean room because I’ve never been to a hotel room that was in such condition with that much hair. Sam then says he will just give me a refund from his money and walked to the office behind the counter. He come back out a few minutes later and says he had to wait on the owner. I asked when he’d be available as I was leaving on Sunday. Sam said he’d be there on Monday at 10am. So Monday at 10:48am I called. And asked for the owner. I was told the owner wasn’t there and would be in around 3pm. I called back at 3:53pm and asked for the owner or manager. Sam identified himself as the manager and stated the owner had not come in and told me to “send an email.” I wasn’t able to stay in due to the unsanitary conditions and being unable to properly bath in a room that I paid to be able to do so. This is very disappointing as I’ve stayed before and never saw a room this dirty. At the least bit everyone who rents a room deserves a sanitary room. I had to find another hotel in the middle of the night just to be able to shower and sleep in a clean location with my family. I’m beyond disappointed in the quality at this Best western and I wish I would have taken photos prior to trying to cleaning the room myself. I called several times and sent emails as told but I never got a response or a refund. 2 months later, they still don’t do the right thing. DO NOT STAY HERE. Drive the extra 15 minutes to Thomasville.