Best Western Discovery Inn

Didn't get the rate that was quoted. Had to leave before breakfast.

Spacious room with 2 comfortable chairs with footstools. Excellent breakfast. Complimentary home made cookies at check in.

Many rooms are on upper levels with no elevator. Not problem for us

My mother, my daughter, and I literally got trespassed because the woman from Alaska who was at the front desk didn't want to do her job. Let me explain. A timeline of events: -My 3 year old pees the bed overnight. Womp womp. -We have breakfast, put the little door hanger that says, "Please make up the room!" and leave to visit family. -We get back, find the door hanger gone, and the room in exactly the state it was in when we left, pee blankets in all -I call the front desk to let them know we needed new bedding. The older lady who checked me in (who was terse and impatient with the non-English speaking father whose son needed to translate for him) told me she'd let housekeeping know. -Some hours later, I go to the front desk to inquire about the bedding. I plan on just getting the stuff and doing it myself, clearly they're understaffed (GM - that's on you!). I wait in line, my daughter grabs a cookie. All is right with the world. -Upon telling Alaska the situation and that we'd been waiting hours for new bedding, which I was happy to put on myself, she told me well, it's already been done; she heard the Older Frustrated Woman talking with the head of housekeeping who said they had gone to ask the guest if they needed new sheets, and gave them some towels (maybe, but not to us!) I assured her, I had been in the room all afternoon. No housekeeping. -She then tells me to sit and wait (longer) while she helps the woman in line after me because (paraphrase), "If you don't, I won't remember LOL!" I ask if she can just write it down so I can go back to the room. She then huffs, tells me I'm just going to have to follow her while she gets me the sheets. -She storms off to get the bedding. I wait near my room. When she gets nearby, she hands me a garbage bag. Says I'm going to have to strip the bedding and put it in there and then she'll give me the new sheets - "It's policy!" GM, if that's your policy, it sucks. -I come back out and realize she didn't get me a mattress pad. Let me reiterate, my daughter peed in the bed. Need a new one of those. She lies, saying, "Oh, well... I wouldn't even begin to know where to get one..." I ask if she could call housekeeping. She pauses. "Ugh, Jesus Christ..." and storms off again. When she gets back to me, I tell her I'm sorry if she's having a bad day. -We realize she didn't give us blankets. My mother goes to ask for one. Alaska escalates almost immediately. A shouting match begins, and the lady calls the cops (who have NOTHING better to do) to come and trespass us. -We leave peacefully, apologizing to the cops for this woman wasting their time. Anyway. Thanks for coming to my TED talk. I've been to this hotel over a dozen times to visit family and for work. I hate giving it a one star; the facilities are always clean, the breakfast is always good (that chile sauce they have is GREAT), and until this visit the staff have always been extremely friendly and welcoming. Just don't ask for a blanket.

Breakfast n host was awesome

Room was clean

Asked for a ground room because my husband has a bad heart and has a problem walking far and upstairs. They gave us a bottom floor room but we had to park a distant from room. Room was down Breese way past several rooms and around corner by freeway noise.

Layout of room. Cleanliness. Friendly staff. Good breakfast.

No freezer in fridge. A little awkward to get to breakfast, ice machine, etc. Had to walk outside buildings to find.

This was an exceptional motel. The staff was very friendly and helpful. The breakfast was delicious and the eating area was clean and well arranged. The facility itself was very clean and well maintained. I would definitely stay there again if I'm in the area.

The ONLY improvement I would suggest is a sign over the silverware dispensers to make it easier to find. Several people, including myself, had to ask where they were.