Best Western Hopkinsville KY - BRAND NEW ROOMS

Stains on the bed sheet. It may be Tami

We were supposed to have double rooms with double beds but ended up with 1 room with double beds. Not wjay we reserved and nothing was done to fix this issue. Not happy and will not use booking.com ever again.

I loved Angela!! She was the only person that made our stay pleasant. She was very polite, personable and very professional.

Besides the hallway on the 3rd floor was extremely hot, no A/C at all?!! My husband and I stayed there throughout the week when my mother passed suddenly on Sept. 21st. We check-in late on Monday night on the 22nd. Although Angela asked us at check-in, did we have kids or pets. I said no because we were dropping them off at my parent’s house to stay with my brother that was supposed to be there. Well, he was not there so we brought the dogs back to hotel with us. I was called the very next day asking did we have dogs, I explained the situation, Angela was very sympathetic and wish she could help, but said her manager was really upset. I apologized and said I would explain it to him, that she did what she was suppose to do. When we talked to him, he was not sympathetic and could care less that I lost my mother, he would not lessen the cost $140 they charged us or would he extend our check out 1 hour!! We also tried to ask him for a discounted rate for out of town guess traveling from Indianapolis, Nebraska and California. He denied us that as well,BUT. our family still stayed at the hotel, after I advised them not to, due to the managers demeanor. Yeah rules are rules, but you would be amazed who THEY will bend the rules for and we were not one of THOSE people. We had made another reservation for the 26th-28th and I immediately cancelled! I will never stay at the Best Western in Hopkinsville, KY again!! Sad we still have to be treated a certain way, everyone has their day… GOD sees and HE is keeping up.

We arrived to the hotel and checked in like normal and were told to park around the side for easier access to the elevators. When we went to use our cards they didn’t work so we had to go back to the front desk. Finally once we got to our floor it was at least 80+ degrees up there. We got into the room and it was no better. There was no air on and the toilet seat was closed. When I opened it there were bugs inside of it and it looked like it had not been cleaned. The air only pushed out of one side so the room never got very cool. When we asked we were informed only one AC unit was working and was unable to keep the 3rd level cool. We were told they would come look at our unit but they never did. It was unbelievably hot on the 3rd level. Then our second night we returned late from a wedding and our key cards didn’t work yet again . If you plan to stay here make sure the air is working. Not work the $221 we paid for 2 nights.

My stay at Best Western was outstanding management was so friendly and professional in every aspect, the room was very comfortable and the breakfast was very good🌟

Clean room, friendly staff, located close to lots of restaurants

The rooms were clean, the staff were friendly, local to lots of restaurants.

Everything new, clean, bright and appealing. All carpets are gone and replaced by clean bright washable flooring; a plus for everyone. Beautiful bathrooms. Nothing is lacking. Inexpensive price points. Fabulous value. Genuine staff. Close to every service.

The location

The smell