Clarion Pointe Louisville East

This was an older hotel but the remodel was very nice. It was clean and roomy. The mattresses were a little hard but comfortable, and our toilet seat was a little loose but other than that it was perfect it had a cute little pool indoors and easy access to the room.

The staff was friendly.

Pictures on website need to be updated. Pictures show no steps leading to Private entrance. There were 3. Maintenance was needed and maintenance worker didn't speak English. 2 out of 3 nights keys didn't work on private entrance. 1 out of 3 days, room was not cleaned. The card in room stated linens and towels wouldn't be changed. Didn't realize that meant room wouldn't be cleaned.

The whole facility was great. Had to make sure my granddaughter didnt steal a pillow because she thought it was the most comfortable pillow she ever slept on. Indoor pool was warm but a little cloudy. Only bad thing was the TV remotes were hard to figure out.

King size bed was very comfortable Towels were large and soft.

Toilet paper felt like sandpaper

The outside appearance was not what one would think based off the images. The room was one of the worst stays. First upon entering the room we immediately noticed the cabinet surrounding the refrigerator was rotted and appeared to have mold severely. The mattresses were very hard, no padding, and could hear and feel every spring! The worst part was the midget version toilet. It was supper small like the ones you see in a preschool or daycare. Size was around and short to the floor. Additionally, the back of toilet was forced forward due to its positioning in the small room forcing you forward while you were sitting like you was trying to lean and reach!

Clean hotel and nice room and an indoor pool.

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