Hotel Santa Fe

we very much enjoyed our stay at Santa Fe. Its location is perfect—on the beach, close to many restaurants, but off on a side street so it’s quiet and peaceful. we would like to make a special note about the staff, in particular Criselda and Iberth. Throughout the stay they were helpful and nice. Pleasant staff like them made our stay even more enjoyable.

Adding fresh fruit to the continental breakfast would be welcome!

Ubicación perfecta, piscina muy bien cuidada y bonita

Nice view of the ocean from the common terrace

Very expensive for what it was. The hotel needs to be upgraded and to charge those prices. Reception staff are nit straight forward about room price and type. Staff give you the line of tips when giving you poor service and a noisy rundown room when paying the big price… Quite noisy by the road side.

Un hotel precioso , enfrente de la playa de Zicatela, con todo alrededor. Piscina e instalaciones muy bonitas . Personal muy amable . Habitación amplia y limpia.

Que se oía el ruido de alguna máquina de fuera .

I didn’t know the location was one street away from the beach however, it’s very safe to walk around and the restaurants and shops are really nice. This location is not suitable for entering the beach

Beach

The bed and bedding were amazing.

I hated this hotel is horrible, avoid it at all cost

I really regret booking this hotel. It’s excessively expensive for the terrible quality of services they provide. Most of the rooms seem untouched since the 1970s — everything looks old, rusty, damp, and full of mold. The place feels more like a neglected roadside motel than a proper hotel. Room The room had a terrible humidity problem, even with the air conditioning running all day. Mold was everywhere in the bathroom, and the toilet leaked and got blocked every single day — we ended up using the public restrooms instead. Every metal surface was rusty, the doors were worn out, walls full of stains, and the ceiling fan looked ready to fall apart. There was no fridge or kettle, and the curtains were so thin that light came through from dawn. The “terrace” was filthy and covered in cobwebs — clearly not cleaned for months. Overall, the room felt old, neglected, and very uncomfortable. Service The staff were unhelpful and unmotivated, doing only the bare minimum. We were three people and repeatedly asked for a third towel — five times — and never got one. Despite complaining several times about the broken toilet, no one ever came to fix it. Another big frustration: guests are not allowed to bring their own water or drinks to common areas, only those sold at exaggerated hotel prices. After paying such a high price for a low-quality room, it feels unfair and greedy. Common areas were just as bad — dirty pool, worn-out beach towels, and poorly maintained facilities. Restaurant The restaurant was another disappointment. Food was average, service extremely slow, and prices ridiculously high. Breakfast isn’t even included despite the room rate, and it’s not worth paying for — everything was cold and the coffee was terrible. Tables, chairs, and the whole dining area look like they’re from the 1970s and have never been renovated since. Overall, this hotel is a complete rip-off — outdated, dirty, and badly managed. I would never recommend it to anyone.