Wayfinder Newport

Had a great experience. Appreciated the van taking hotel guests to town and picking us up. Very good people. Highly recommended

Hot mess. Clearly they've invested in great marketing/photos/sales and not in the actual in-person service experience. So disappointing. Hotel was mostly empty, yet our room was super far from the lobby, down a dark cold hallway, adjacent to the maintenance team door that slammed endlessly, with the pool filter system directly outside our window kicking on at 5 AM. The website has a "Happenings" calendar which is complete BS. The calendar lists daily "wine tours" and when I asked to book one at the front desk, they had no idea what I was talking about (FYI they do NOT do wine tours despite the website literally listing that they do). There is a shuttle to the main warf area that we were told leaves the hotel on the hour and picks people up downtown on the 30 min... spoiler alert, it doesn't follow a schedule at all and we were late for our dinner reservation both nights and then couldn't get in touch with them for a ride back.... leaving us stranded until we called an uber. Finally, there is a "pool shack" that offers food and drink by the pool. You order via QR code on your pool lounger. We sat by the pool, placed an order, and after waiting almost an hour I went to the front desk where they told me the pool shack was closed (ahem, turn off your online order system then, which auto charges the bill + tip) -- the front desk told me they'd refund my order. It's been 10 days, and still no refund in sight. The have been so difficult about it that I've resorted to having my bank dispute the charge. Normally I wouldn't sweat over a small charge, but I was so disappointed in this stay I refuse to give them more money for food/drink/tip that never happened! Save yourself and stay elsewhere. Newport is amazing! Wayfinder is not.

I stayed at this hotel for the second time. I love that hotel. The staff is very professional and helpful.

Location is perfect

The location is good and they have a shuttle to the wharf.

We stayed in a queen suite, 2 queen beds and a couch that turns into a bed, no where to put your suit cases, one tiny closet no racks or dresser. Coffee maker didn’t work, there was no microwave in room, one chair at the eating table.

Room and amenities were great. The Little Clam was awesome.

Hooks on the bathroom door were improperly installed causing them to fall off. For the size of the bathroom (huge) they could have made the shower much larger. Facing the shower head I couldn't extend my elbows out without hitting the wall and door. Water pressure in the shower was very poor.

The rooms were clean and updated.

It was in a trashy area and it was ridiculously overpriced. Absolutely not worth $400 a night.