Wayfinder Newport

Lovely property and staff. Good value

All was good

Staff was great!! Nice rooms

Room was cute, clean and liked the balcony.

The outlets on the bed side of the room did not work. The pillows were flat.

Great room, staff and chef

The individual staff members I interacted with were very nice and helpful, but the property itself is poorly managed and suffers from a non-stop laundry list of administrative and technical problems. This is absolutely not how you welcome a guest paying $325 a night. The Arrival Disaster: After a grueling 16-hour door-to-door journey on zero sleep, the front desk agent kindly offered an early 9:00 AM check-in, but then walked me across the property and dumped me in the wrong building entirely. After searching down a hallway for a room number that did not exist, the exit door locked behind me, forcing me to hike through the exterior parking lot back to the lobby. It turned out my actual room was just 10 feet from the reception desk the whole time. To top it off, the room was missing a basic "Do Not Disturb" sign, meaning I had to hunt down housekeeping the next morning just to get some uninterrupted rest. (Though the housekeeping staff themselves deserve an 8/10 for cleanliness, as the actual cleaning job was good). Dead Technology: The technology setup in the room was incredibly frustrating. The room phone was completely dead because it wasn't even plugged into the wall. Even after plugging it in, it still did not work and required a tech guy to come down and fix it. Because the phone was dead and the Wi-Fi wouldn't connect on its own, I had to physically walk back to the front desk just to get help. The tech guy ultimately had to manually configure the TV to get the guest Wi-Fi working. While I eventually got my own phone connected using their password and router info, a guest shouldn't have to deal with unplugged equipment and technical support just to get basic internet. Dining & Billing Headaches: We were here for a wedding block arranged by my sister. The breakfast food at Little Clam was good, and the pricing was exactly what you would expect at a hotel restaurant. However, the front desk initially refused to honor the $15-a-day food credit that was explicitly part of our wedding block, insisting their records didn't show it. We had to get the wedding organizer involved to fix it. The Checkout Bait-and-Switch: Departure completely ruined any remaining goodwill. My 2-night reservation was explicitly quoted at $586.08 including taxes and fees. At checkout, I was blindsided by a total charge of $648.24 due to a hidden "urban destination fee" tacked on by the hotel. Sneaking in an extra $62 after booking feels completely deceptive. The people working here are pleasant, but management needs to get their act together. Between the hidden fees and the broken room amenities, the value just isn't there.

Very welcoming and helpful staff.

It was great.

Having to walk up to the 4th floor when the elevator didn’t work.

Fantastic check in and welcome. Room large and comfortable. Free car park which is fab in Newport!!

Bit out of town so you will need an uber to get to main area.