Best Western PLUS Governor's Inn Richmond

Staff was friendly. Room was large and clean.

I love the all night cappuccino and how friendly the staff are

Nothing

Rooms are large.

Everything is old. Bathroom is ancient, there is no bottled water in the rooms or for purchase (there were two vending machines, but both were out of bottled water), and there’s nothing nearby - not a gas station, a convenience store, nothing. Breakfast was very poor and the coffee smelled so bad. And all that for more than $180 per night, which is unacceptable.

Staff was extremely friendly and did what they could to accommodate me once my cable tv went out by changing my room.

My cale television and phone service went out in my room. Only the phone issue got resolved and I had to switch rooms and buildings. Also the room was not ready on my arrival.

Receptionist was awesome. she shared the history of the motel and told me about the bricks and stone. even showed me the ball room! I will definitely stay there again. And a real breakfast was an added bonus since I eat high protein and low carbs. Also loved the pool area.

Need direction signs pointing to the office at various points from Rt 60. I stopped at each building before I drove all the way to the back and saw the portico.

Excellent room for physically challenged people...especially the walk-in/ride-in shower.

There was nothing that I didn't like about the accommodations. However, I could have used a little bit of instruction of the proper way to use the walk-in shower.

Customer service was amazing

Can’t complain

Breakfast was really good. Quality and service was wonderful.

Looks like they are repairing things so not that I didn't like it but that they should continue with the repairs they are making. Ceilings in bathrooms have some cracking.