Posada Real Ixtapa

The terrace room we received wasn’t cleaned nor Sanitized. One of my beds had sheets that were not changed. The entire floor in every part of the room was full of hair (bathroom, cups, even walls). When we called reception, we were told the supervisor had to check it, but she never made it to the room. We felt uncomfortable because it was obvious the that if the room wasn’t cleaned then it wasn’t sanitized. We tried calling reception again but they didn’t answer. We ended up taking our luggage and leaving the room especially because of covid. When we got downstairs there were 2 people available and not doing anything. Then the receptionist was rude and tried to lie about the general manager’s availability. They offered to show us 2 other rooms and we settled for one that to say the least it had new sheets but the floor still had hair all over. We asked if it could be swept and mopped before giving it to us. Then when we went into the room we caught 2 cockroaches in the bathroom. To top it off the receptionist would not provide an additional key so that we could explore and come back individually. It was a double room and we were only give 1 key for three people. It should have been at least 2 keys. The general manager had to be called and he was the one to apologize and provide the additional key. Overall, my two nights all inclusive at $422 (using my Expedia discount) was not worth the risk nor the 4 star hotel luxury experience that was advertised.

Noisy at night. Loud music making it impossible hear the ocean.

Renovations, staff, clean, area safe walk to town, beach

Enjoyed my stay at the Posada Real. I was pleasantly surprised at check-in that my booking through hotels.com included a beverage all-inclusive plan. The infinity pool/pool bar have extraordinary views of the Pacific! The hotel is walkable to an OXXO convenience store and many restaurants. During my stay (January 2020) some construction was occurring on their rooms facing the ocean which created some noise in the mornings. Most of those newly renovated balcony rooms have been completed and the balconies really add a nice touch if you have the chance to stay in one. Rooms are fairly basic, but clean otherwise. This is a great place if you’re wanting a smaller resort/hotel. Staff was very courteous, especially the bellman.

Property is nice and Safe, from all the overcrowded hotels. The pool view is spectacular! The Staff very friendly and accommodating. Housekeeping very polite and cordial, when we requested extra towels. Breakfast was ok, nothing to brag about. Overall Hotel is a bit outdated. I believe once rooms are remodeled it will be an excellent hotel. I would definitely return.

Very friendly and helpful staff, great infinity pool, very family friendly, most guests appear to be from Mexico. Beautiful beach and centrally located.

Hotel and staff were excellent except hotel is under construction and it was very loud very hard to relax when all we heard were drilling sounds.

The Posada Real has been my go to hotel in Ixtapa for many years and I'm pleased to share photos of their recent remodeling! They are adding balconies to the ocean side of the hotel and have remodeled these rooms, bathrooms & showers. Also the remodeled rooms have new softer beds for us gringos! I'm still glad to see they have the same friendly and attentive staff, some of whom who have worked at the hotel for over 30 years. I have stayed at other hotels in Ixtapa/Zihuatanejo but when I stay at the Posada Real it feels like I'm staying with friends!

The location, beach, pools, staff & cleanliness was excellent! At about 10:30pm everything quiets down for the night, which was perfect for our family vacation. We loved that is was a small resort, easy to get around. The food was just okay, but there are many great restaurants near by. The resort building & furniture are a bit run down. Otherwise we can’t say enough good things about Posada Real Ixtapa! We will go again.

This is a great little place. While you can find more luxury resorts, this one is great value. It's a small place (110 rooms). Only has one restaurant. Not a huge selection but certainly satisfied. Breakfast was fabulous. The staff is very helpful and friendly. The pool is wonderful and I'm thinking the best beach. Sadly, the treadmills in the fitness area weren't working, but I ran outside instead. It's a very safe place. The hotel has some balconies now and it looks like they're adding more. I wish I knew we could have upgraded to a balcony room. My biggest beef is that they wouldn't give us two keys for our room.